Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Steven Trave, Hotel Management
Dear Jezer,Thank you for providing us with your feedback regarding your recent hotel experience. We were delighted to learn that you were very satisfied with your stay. We thank you for your business and we hope to welcome you back once more in the near future.
by A verified traveler
Posted 27 May 2024
Friendly
Comment from Hotel Management
28 May 2024 by Steven Trave, Hotel Management
Dear Angel,Thank you very much for providing us with your positive feedback regarding your recent hotel experience. We thank you for your business and we hope to welcome you back again in the near future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Steven Trave, Hotel Management
Dear Howell,Thank you very much for providing us with your positive feedback regarding your recent hotel experience. We were delighted to learn that you were very satisfied with your stay. Thank you for your business and we hope to welcome you back again in the near future.
by A verified traveler from MORGANTON
Posted 17 May 2024
Rooms and property are badly in need of a refurbishment. Air conditioning was very noisy. Check-in staff very unfriendly. Breakfast was good and the serving and cleanup ladies were great. They were about the only thing we liked about the hotel. Also, the slowest elevators in existance
Comment from Hotel Management
21 May 2024 by Steven Trave, Hotel Management
Dear Harold,Thank you for providing us with your feedback regarding your hotel experience. We want to sincerely apologize that not everything was to your liking. We are scheduled for a full hotel renovation in the near future. We hope that the compensation that we offered you was adequate. Thank you for your business and we hope to welcome you back soon.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Steven Trave, Hotel Management
Dear Joseph,Thank you for your feedback regarding your recent hotel experience. We were pleased to hear that you enjoyed your stay. Thank you for your business and we hope to welcome you back again in the near future.
by A verified traveler
Posted 29 Apr 2024
Mrs. Patricia the breakfast host absolutely amazing attentive, friendly, and overall polite if she lived in Florida, I wouldn’t hesitate to have her
Managing my restaurants! The two older ladies cooking omelettes on the flat top were very patient and super friendly. They kept a smile the whole time. The entire breakfast staff was really helpful and pleasant. The bartender was precise with opening at 5:30, and the drinks very good! The only downside is that no rooms have balconies, and the bathroom happens to be in the living room, This layout is different from the other embassy suites that I have visited. The bathroom is usually positioned in the bedroom. Mrs Patricia made our visit wait it… would revisit and recommend solely because of her!!!!!!
Comment from Hotel Management
29 Apr 2024 by Steven Trave, Hotel Management
Dear Britney,Thank you very much for providing us with your positive feedback and for recognizing the performance of Patricia as well as our breakfast cooks. We were delighted to learn that you were very satisfied with your hotel stay. We thank you for your business and we hope to welcome you back again in the near future.
by A verified traveler
Posted 26 Apr 2024
We relocated to this hotel after staying in a different one that was rated the same or higher, but did not offer as much as this one, nor was it conducive to a good night’s sleep. The bed and pillows were very comfortable. The room was very quiet (couldn’t hear neighbors) and the breakfast offering was just right!
Comment from Hotel Management
26 Apr 2024 by Steven Trave, Hotel Management
Dear Michelle,Thank you for providing us with your feedback regarding your recent hotel experience. We were delighted to learn that you were very satisfied with your stay. We appreciate your feedback as well as your business and we hope to welcome you back again in the near future.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by Steven Trave, Hotel Management
Dear Gabriel,Thank you for your feedback regarding your recent hotel experience. We were excited to learn that you were very satisfied with your stay. We appreciate your feedback and look forward to welcoming you back.
by A verified traveler
Posted 16 Apr 2024
The hotel service/staff were excellent. The hotel was very clean and provided a very peaceful quiet environment. Location was great for Colonial Williamsburg and Busch Gardens. The elevator however was very slow.
Comment from Hotel Management
16 Apr 2024 by Steven Trave, Hotel Management
Dear Loan,Thank you for your feedback regarding your recent hotel stay. We were pleased to hear that you enjoyed your hotel experience. Thank you very much for your business and we hope to welcome you back again in the near future.
by A verified traveler
Posted 8 Apr 2024
From the moment I entered the staff was extremely kind , pleasant and friendly. That made our stay in Virginia even more enjoyable. The indoor pool was clean and warm which our kids enjoyed . Bush Gardens is just 15 minutes away from the property which is a plus . Last but not least the daily breakfast was hot and delicious . Will definitely choose to stay here in our next trip to VA.
Comment from Hotel Management
8 Apr 2024 by Steven Trave, Hotel Management
Dear Shane,Thank you for your favorable feedback regarding your recent hotel stay. We were delighted to learn that you were very pleased with your hotel experience. We appreciate your business, and we hope to welcome you back in the near future.
