Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Old, antiquated rooms. Pool area and water was filthy. Loaded with bugs/hair
by A verified traveler
Posted 12 Jun 2024
The front desk Gentleman was Great!
Comment from Hotel Management
14 Jun 2024 by Rob Y., Hotel Management
Thank you for taking the time to leave a review, we hope to see you again soon.
by A verified traveler
Posted 3 Jun 2024
Nasty room. AC not working and Issues with the shower.
Comment from Hotel Management
5 Jun 2024 by Rob, Hotel Management
Thank you for the feedback and taking the time to leave a review. I will look into this situation to see what went wrong so we can correct the issue. We do hope to see you again soon.
by A verified traveler
Posted 1 Jun 2024
Our stay was very good the room was great and a lot of room the outside was very nice the pool was big and very clean. The breakfast was great the workers were very friendly and welcoming. By far our best stay on our road trip.
Comment from Hotel Management
2 Jun 2024 by Rob, Hotel Management
Thank you for the feedback and taking the time to leave a review. We do hope to see you again soon.
by A verified traveler
Posted 28 May 2024
Nice central location. Rooms are large. Free breakfast was the same each day but very good selection.
Comment from Hotel Management
29 May 2024 by The Team at DoubleTree Suites Tucson (Williams), Hotel Management
Hi RobertThanks so much for your feedback. It's great to know you enjoyed out location, breakfast and room size :) we hope to see you again next time.
by A verified traveler
Posted 26 May 2024
Good
Comment from Hotel Management
26 May 2024 by Rob Y., Hotel Management
Thank you for taking the time to leave a review, and we appreciate your positive feedback. We hope to see you again soon.
by A verified traveler from Austin
Posted 23 May 2024
Water stopped working. Everyone had to use lot of effort to get shower working. There was no dolly to take luggage. Not double tree standard
Comment from Hotel Management
25 May 2024 by Rob Y., Hotel Management
Thank you for taking the time to leave a review, and we appreciate your feedback. I will pass this information to our maintenance manager to look into it for us. We hope to see you again soon.
by A verified traveler
Posted 21 May 2024
Clean, safety and good place
Comment from Hotel Management
23 May 2024 by The Team at DoubleTree Suites Tucson (Williams), Hotel Management
Hi Victor,Thanks so much for your review! It makes our day to know that you had an enjoyable stay with us. We hope to see you again soon
by A verified traveler
Posted 21 May 2024
I accidentally left 2 jackets in the closet of my room. I realized it during my flight and I called the hotel as soon as I landed after the first leg of my flight. The person at the desk sent someone to check. The room had not even been made up yet but the jackets had been taken. I cannot recommend a place if the cleaning staff cannot be trusted. I’ll never stay here again.
Comment from Hotel Management
25 May 2024 by Rob Y., Hotel Management
Management checked the room before housekeeping entered the room, so I am not sure where the guest left the items, not in the room when the guest checked out.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
14 Jun 2024 by Rob Y., Hotel Management
Thank you for taking the time to leave a review, we hope to see you again soon.
