Ratings based on 26 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Our stay was nice overall but did not come close to the luxury we expected. The staff was nice but customer service was slow and it was clear they were understaffed. Most often you had to track down a staff member in order to get a drink. The restaurants were okay but again there weren't as many options as I would have liked. We didn't feel like there was unlimited food options. The same goes for everything on the resort including hit or miss with the bartenders. The best part hands down was the entertainment. The singers and dancers put a lot of effort into engaging with us and they were great. The property itself was also very nice and walkable.
Comment from Hotel Management
22 May 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 19 May 2024
Amazing service and staff; the property and island offered stunning beauty and true relaxation. Highly recommend
Comment from Hotel Management
22 May 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 6 May 2024
We started our sandals journey at Antigua and Greneda. This one was so bad I think I’ll cancel my sandals membership, food was aweful, entertainment was lacking, really only 4 dinner restaurants and two required reservations so we couldn’t even eat at the place my wanted to for her birthday. Pool is pretty solid, staff is generally pretty helpful and nice but not someplace I would recommend or would return to.
Comment from Hotel Management
8 May 2024 by sara, Hotel Management
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
by A verified traveler
Posted 12 Apr 2024
It was total excellent the food the scenery the comfort everything was right where it supposed to be five stars. I would love to go back there soon my wife loved it.
Comment from Hotel Management
21 Apr 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 9 Mar 2024
This property was amazing! You can’t beat the views and amenities! However, the service is another story. While some of the staff was AMAZING a majority of the staff came off as cold and didn’t seem to care about the guests at all. We never got our bags delivered to our room upon checkin. We had to go look for them and they were literally sitting on a sidewalk unattended outside the resort. Club sandals staff seemed liked they didn’t know a lot of information about the resort and again didn’t come off as helpful and that we were bothering them. Food was really good! We especially loved Aolos! The chef Tyler was amazing and we loved Jasper! Zuka was our least favorite. Food was dry and didn’t have great flavor. Overall though we would recommend this resort and return!
Comment from Hotel Management
13 Mar 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
9 Jan 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
4 Dec 2023 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from Dubuque
Posted 13 Nov 2023
The people at this property were great, food was great. I hate that Sandals says it's 'all inclusive'. I have never had an all inclusive experience here, things are extra like evening catamaran cruises. We booked one for $100 each and I ended up with food poisoning so was sick couldn't go and they wouldn't reimburse it. Beach was non-existent basically at this hotel. They also say all top shelf liquor but it's not they give you the bottom shelf stuff all the time, you have to watch them and ask for top shelf. The beer has an extreme after taste and is always warm. I'd stay at a couples resort ANY DAY over Sandals. This was our 3rd Sandals stay, we've been to Jamaica, Bahama's and then here. None have impressed me. I'd say the Jamaica one was probably the best.
Comment from Hotel Management
14 Nov 2023 by sara, Hotel Management
Our deepest and most sincere apologies for your experience during your stay. We at Sandals strive to create the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards
by A verified traveler
Posted 3 Nov 2023
Everything was perfect for our trip. We got married on the resort and everything was more than perfect. The resort truly cater to everyone.
Comment from Hotel Management
3 Nov 2023 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 2 Nov 2023
Comment from Hotel Management
9 Nov 2023 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
