Ratings based on 980 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Only reason i stay because it's 1/3 the price of any other motel in the area, roaches and mold in rooms
Comment from Hotel Management
30 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Diego,I appreciate you sharing your feedback following your stay at the Red Roof Inn Wilkes-Barre Arena. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the possible mold you encounter. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Veronica, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Wilkes-Barre Arena appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. To fully understand what prompted your score, please consider adding comments to your survey to let us know what we’re doing well and where we can improve in the future.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
The room smelled terrible. Bed had hairs, crumbs, and stained sheets. Found a used bad aid on the floor. Was so dirty that we ended up leaving and not staying the night.
Comment from Hotel Management
14 May 2024 by Carla RediResponse Specialist, Hotel Management
Dear Rachel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Wilkes-Barre Arena. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the room had an unpleasant odor, the bed lacked cleanliness, the sheets were stained and the other concerns you listed. Please allow me to express my sincerest apologies. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Dunedin
Posted 11 May 2024
Secluded
Comment from Hotel Management
11 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Richard,Thank you for taking the time to write a review of your stay at the RED ROOF INN WILKES-BARRE ARENA. I am happy you were pleased with the fact that our hotel was secluded. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit., prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Wayne. The staff at the RED ROOF INN WILKES-BARRE ARENA and I were so happy we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 May 2024
Inhospitable reception at desk.
Comment from Hotel Management
6 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you, Jamie, for the feedback about your recent stay at our hotel RED ROOF INN WILKES-BARRE ARENA. We are sorry to hear that your interactions with our front desk staff were less than desirable. Please accept our apologies and know that we will do our utmost best to improve in this regard as we continue to strive for excellence. Thank you again for sharing your experience with us, Jamie. We hope to make a new impression and would love to see you again at one of our Red Roof locations. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Preetha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN WILKES-BARRE ARENA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 3 May 2024
Nice clean room. Great sleep that night!!
Comment from Hotel Management
4 May 2024 by Oniel Rediresponse Specialist, Hotel Management
Thank you Philip, for taking the time to write a review of your stay at the Red Roof Inn Wilkes-Barre Arena. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know, we're also happy to see that you took liking to the cleanliness of our rooms. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 29 Apr 2024
Loved the convience to restaurants and shopping centers
Comment from Hotel Management
30 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Rob, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN WILKES-BARRE ARENA thanks you for your comments and are happy to hear you had a great experience with us, especially regarding our close convenience to restaurants and shopping center. Our goal is to provide a clean and comfortable and convenient stay for all our Red Roof guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Check in was very easy and even though we checking in after midnight, the lovely woman at the desk was pleasant and efficient.
Comment from Hotel Management
29 Apr 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Nicole, It is so wonderful to see that we at the RED ROOF INN WILKES-BARRE ARENA were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value here at Red Roof. Thank you so much for the insight regarding our easy check in and pleasant and efficient staff. Please know you are a valued guest and we appreciate your business with us.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
