Ratings based on 710 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
The room conditions were deplorable! Blood stains on top bed sheet, filthy rug, shower head had no water pressure and the tub drain was clogged. We had to wear socks during our visit that were filthy by the end of one night stay! Very disappointing!
Comment from Hotel Management
8 May 2024 by Bethany Hunt, Customer Relations, Hotel Management
I'm so sorry to hear you were not happy with the level of cleanliness. We will look in to what went wrong. This is not a common experience. Typically, guests find us to rate high in cleanliness. We'll take a look at the room you stayed in and see what went wrong. I apologize on behalf of the whole team for not meeting and exceeding your expectations.
by A verified traveler
Posted 13 Apr 2024
It was a clean and quiet place!
Comment from Hotel Management
14 Apr 2024 by Bethany Hunt, Comfort Inn & Suites Wildwood Fl, Hotel Management
Thank you so much for taking the time to leave a review about your recent stay! We are so glad you found our hotel welcoming and got a good nights sleep. Please come back and see us again.
by A verified traveler
Posted 2 Apr 2024
The location was not great. Hard to see from main road.
Comment from Hotel Management
4 Apr 2024 by Bethany Hunt, Comfort Inn & Suites-The Villages, Hotel Management
I'm sorry to hear you found us difficult to locate, but if you are in town to visit The Villages we are only a 5 minute drive from all that the Brownwood Square has to offer. Also there is a long stretch of road where you can pick up just about any fast food and even, what I understand, is a pretty authentic Mexican restaurant. Not to mention we have Lollygagers right in our parking lot if you don't feel like driving any further.Please come back and see us again, we'd be happy to direct you to all the good stuff in the area.
by A verified traveler
Posted 31 Mar 2024
The only thing we don’t have hot water the complete stay
Comment from Hotel Management
1 Apr 2024 by Bethany Hunt, Comfort Inn & Suites- Wildwood FL, Hotel Management
I am so sorry! This was entirely my fault. I am new to the overnight shift and starting breakfast in the morning. This morning a fuse was tripped and I could not get the heating table to heat up. I went to the electrical panel and apparently flipped the wrong fuse. I flipped the hot water heater fuse! Since I got off shift at 7 am no one was aware that I had messed with the electric box, which is why it took some time for them to realize what the issue was. I can't apologize enough. I know that must have been a difficult start to your Easter morning. I sincerely hope your day wasn't ruined. Please let me know if there is anything I can do and I hope you can accept my deepest apology. Your business is important to us and we hope to see you again.
by A verified traveler
Posted 31 Mar 2024
Comfortable room
Comment from Hotel Management
1 Apr 2024 by Bethany Hunt, Comfort Inn & Suites- Wildwood,FL, Hotel Management
Thank you so much for taking the time to leave a review. We certainly hope we'll get to see you again in the future.
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Bethany Hunt- Guest Relations, Hotel Management
Thank you for taking the time to leave a review. I'm sorry to hear we didn't meet all your expectations. We'd love to know where we should concentrate our efforts to make sure next time you stay with us you'll want to rate us as a 5!
by A verified traveler
Posted 25 Mar 2024
Very clean. Morning dining area needs a refresh. Chairs old and leather/vinyl cracked and peeling. Breakfast was good
Comment from Hotel Management
29 Mar 2024 by Bethany Hunt, Guest Relations, Comfort Inn & Suite, Hotel Management
Thank you for taking a moment to leave a review. We are glad you found our property to be cleaning and inviting. We are continually updating the property to offer the most comfortable and appealing appearance. I will let the proper member of staff know that we should make updating the breakfast area decor our priority. We are so you enjoyed your stay and hope we will see you again in the future.
by A verified traveler
Posted 24 Mar 2024
We stayed for 2 nights for our sons football tournament. Service was great checkin was super smooth and the room was clean. Free hot breakfast. Nothing to complain about.
Comment from Hotel Management
24 Mar 2024 by Bethany Hunt, Comfort Inn & Suites, Wildwood, FL, Hotel Management
Thank you for taking the time to leave a review. We appreciate your kind words and will be passing them on to our staff. We were honored to host the teams for the tournament and were glad everyone had a good time. I hope your team did well and hope to see you again next year!
by A verified traveler from Newmarket
Posted 23 Mar 2024
We enjoyed everything about this property.
Comment from Hotel Management
24 Mar 2024 by Bethany Hunt Guest Relations Comfort Inn & Suites , Hotel Management
Thank you so much for taking the time to leave a review! We are so glad to hear that you enjoyed your time with us and we hope to see you again soon.
by A verified traveler
Posted 3 Mar 2024
24/7 coffee bar, clean rooms, decent breakfast, easy check in and out… all we ask for in a 1 night stay where not much time is spent in the hotel
Comment from Hotel Management
5 Mar 2024 by Comfort Inn & Suites Wildwood, Hotel Management
Thank you so much for taking the time to leave a review. We are so glad you were pleased with your stay and we hope we'll have an opportunity to see you again soon.
