Ratings based on 35 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
What a wonderful old hotel with fun, modern renovations. The breakfast buffet was extensive and varied and the staff helpful and friendly. It was a perfect location in downtown Wiesbaden--shopping, the Kur Park and Kurhaus, the Casino were all within easy walking distance.
by A verified traveler
Posted 2 May 2024
The exterior of the hotel was amazing, and a great location right on the edge of the old city Wiesbaden. The interior decoration was from the 1950s and 60s Hollywood, and is tastefully done. The restaurant smelled amazing (but we had already eaten). We had a standard queen - the room and bathroom were nothing special but decent. We woke up in the morning and realized the sheets were dirty though. There is limited parking for 15€ a night. Overall, not bad, but maybe check the room first!
Comment from Hotel Management
7 May 2024 by Star-Apart Hansa Hotel Team, Hotel Management
Dear Matthew, thank you very much for the kind review and that you were largely satisfied. We regret the matter with the sheets, but we can no longer understand it today. All rooms are checked by our housekeeper, but we don't want to rule out the possibility that something might be overlooked. We wish you all the best and hope to welcome you back to us soon.RegardsYour Star-Apart Hansa Hotel Team
by A verified traveler
Posted 17 Apr 2024
Only criticism I have is that there is no street level elevator so you have to lift your bags up many stairs
Comment from Hotel Management
17 Apr 2024 by Star-Apar Hansa Team, Hotel Management
Dear Michelle,Thank you very much for your feedback. Yes, there are four steps to get to our elevator, but we cannot change structurally because our house is build 1865. We hope to be able to welcome you back soon and wish you all the best.Best regardsYour Star-Apart Hansa Team
by A verified traveler
A Gem inside Wiesbaden
Posted 3 Mar 2024 on HotelsI planned a 3-night stay but only stayed 2 nights, because I had family in town and stayed with them the 3rd night. The hotel was immaculate and the receptionists were very helpful and friendly. My room was very spacious, quiet and had all the amenities I needed. I wish there were more English TV channels but I landed on one and it was fine. I opted for the eco-friendly service so my room didn’t have to be cleaned each day. But I saw the cleaners outside my room throughout my stay. And all common areas I frequented were pristine. The hotel is a stone’s throw from the train station as well as the downtown area, which turned out to be super convenient! If my journey ever returns me to Wiesbaden, I’ll definitely stay at this hotel again.
Comment from Hotel Management
4 Mar 2024 by Star-Apar Hansa Hotel Team, Hotel Management
Dear Jean,Thank you very much for the great review, which we are very happy about. It would be nice to welcome you back if your journey takes you back to Wiesbaden.Best greetingsYours Star-Apar Hansa Hotel Team
by A verified traveler
Posted 16 Dec 2023 on Hotels
Great location. Comfortable bed. Helpful front desk. Free mini-bar a nice touch. Try the connected seafood restaurant!
by A verified traveler
GREAT STAY!!! WILL STAY AGAIN! THANK YOU!!!
Posted 23 Oct 2023 on HotelsIf you are visiting Wiesbaden and need a place to stay be sure to check out Star-Apart Hansa. My wife and I had an amazing 3 night stay. The Staff was amazing! From front desk to Housekeeping. It was very cool to see the huge Oscar Statue in ghe Lobby and pictures of celebrities from the past through present. The room and bathroom was very clean. The complimentary water, the mini bar, utensils and dish ware is a very nice touch. Tamara at the front desk was very helpful. My wife returned to the desk three times to ask her a question and each time she was friendly and courteous! They were also kind enough to store our many pieces of luggage for us and helped bring it out when we returned. THANK YOU (I cant remember the name of the lady who helped me with our huge bag. Im so sorry) If ever i need to stay in Wiesbaden I will return here and definitely recommend Atco my friends and others. THANK YOU STAR APART STAFF YOU ARE GREAT!
Comment from Hotel Management
24 Oct 2023 by Star-Apart Hansa Team, Hotel Management
Thank you very much for the great words and praise, which we are very happy about and will pass on to everyone. We all enjoy our jobs and thanks to guests like you, it stays that way. Thank you very much and hopefully see you soon. Stay healthy!With best regards, Your Star-Apart Hansa Hotel Team
by A verified traveler
Really impressed
Posted 22 Sep 2023 on HotelsReally impressed with the service, location and how clean and modern this place is. The gym and sauna were are a excellent during our stay. See you again.
by A verified traveler
Posted 27 Jul 2023
Compared to other German hotels, the room here had enough space and even a usable working desk.
another nice thing, there was an elevator , large enough for people with luggage.
Comment from Hotel Management
28 Jul 2023 by Star-Apart Hansa Team, Hotel Management
Sehr geehrter Hans, herzlichen Dank für die tolle Bewertung, über die wir uns sehr freuen. Es wäre schön, Sie bald wieder bei uns begrüßen zu dürfen. Bis dahin alles Gute.Ihr Star-Apart Hansa Team
by A verified traveler
Posted 11 Jul 2023
The staff were so friendly everything in the mini bar was free! Hotel was fabulous. There was nice vegetarian food, the breakfast was beautiful.
by A verified traveler
Posted 24 Jan 2023 on Hotels
Comment from Hotel Management
25 Jan 2023 by Heinrich, Hotel Management
Liebe Janette,herzlichen Dank für das tolle Feedback, über das wir uns sehr freuen. Wir hoffem. Sie bald wieder in unserem schönen Haus begrüßen zu dürfen und wünschen Ihnen bis dahin alles Gute.Mit fdreundlichen GrüßenIhr Star-Apart Hansa Hotel Team
