Ratings based on 290 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
This is a weird hotel. The lobby is beautiful, and the staff are very nice and very professional. The breakfast was fantastic in a beautiful restauraunt surrounded by windows. The area is also really walkable and enjoyable. Make sure you carve out a couple of hours to walk the park across the street behind the casino, it is amazing.
Now the problems. The rooms are very very very dated. The beds oddly bouncy and uncomfortable. The doors use a manual key lock as if we're in the 1970s. You must also manually lock your door when you enter and exit the room, they do not lock automatically like I have seen at literally every hotel I have ever stayed at. This is a major security hole. As there is no fob system in place the elevators will let you to any floor regardless of whether or not you're staying in the hotel.
The valet parking is quick and convenient, but I probably wouldn't return to this hotel again until I read about a major refurbishment.
Comment from Hotel Management
12 Apr 2024 by Hotel Nassauer Hof Team, Hotel Management
Dear Guest,Thank you very much for your visit and for sharing your experience with us. We are very pleased to hear that you enjoyed the surroundings and our service. Unfortunately, we could not convince you with the room produkt and the security.Please be assured that we have taken the points you mentioned into account in the already planned refurbishment.We would be very pleased to welcome you again.Best regardsYOur Nassauer Hof Team
by A verified traveler
Posted 2 Jan 2024 on Hotels
Terrible and to avoid
Comment from Hotel Management
3 Jan 2024 by NASSAUER HOF Team, Hotel Management
Dear guest,thank you very much for visiting the HOTEL NASSAUER HOF and for taking the time evaluate your stay.We are very sorry that your negative experience caused you to avoid the Hotel. We apologize for any inconvenience, but we still look forward to welcoming you back.Best regardsThe NASSAUER HOF Team
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by NASSAUER HOF Team, Hotel Management
Dear Biljana,Thank you for your visit and the best review! We love to hear, that you enjoyed your stayBest RegardsYourNassauer Hof Team
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
13 Dec 2023 by NASSAUER HOF Team, Hotel Management
Dear guest,we are very happy with your 5 star review. Thank you for this motivation!Best regardsYour NASSAUER HOF TEAM
by A verified traveler from Jersey city
Posted 10 Dec 2023
Pool area is very cold and uncomfortable. Massage jets turn on automatically every half an hour, but not for individual needs, as in similar facilities in Italy or Spain. Breakfast is poor for this class of hotel.
Good location near Opera ans restaurants ans Christmas market.
Comment from Hotel Management
13 Dec 2023 by NASSAUER HOF Team, Hotel Management
Dear guest,thank you for your visit and for sharing your experience regarding the pool area and the massage jets.Best RegardsYourNASSAUER HOF TEAM
by A verified traveler
Posted 2 Dec 2023
Most likely the best location in Wiesbaden, close to Kurhaus, Casino, Theatre, nice pedestrian zone, Christmas Market, ice rink. The outside of the hotel with the Christmas lights on in the evening is just stunning. People stop and make pictures :).
We experienced some problems with the Internet and the staff was utmost helpful to find a remedy. In general, staff is very friendly and dedicated to guests. The mineral water pool on the roof is also great. Carpet floor might need replacement, but that’s the only caveat coining to mind and it’s not a big deal to us. We were very happy with our stay and will return once coming back to Wiesbaden.
Comment from Hotel Management
13 Dec 2023 by NASSAUER HOF Team, Hotel Management
Dear guest,thank you so much for your visit and your very nice review. We love to hear, that you enjoyed your stay at the Hotel and our german Christmas Market :-)Best regardsYour NASSAUER HOF TEAM
by A verified traveler
Posted 8 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by Hotel Nassauer Hof Team, Hotel Management
Dear guest,Thank you for giving us a positive rating. We thank you for your feedback and look forward to welcoming you again.
by A verified traveler
Posted 6 Oct 2023
Excellent hotel. Clean. Convenient for downtown area. Great staff and overall a perfect stay. Certainly a 5 star hotel. We enjoyed our stay.
Comment from Hotel Management
8 Oct 2023 by NASSAUER HOF Team, Hotel Management
Dear Michael,thank your for your visit and your excellent rating. We love to hear, that you had a perfect stay and that you enjoyed your time at the NASSAUER HOF!Best regradsYourNASSAUER HOF TEAM
by A verified traveler from London
Posted 25 Aug 2023
Comment from Hotel Management
8 Oct 2023 by NASSAUER HOF Team, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihren Besuch und Ihre Bewertung. Wir bedauern es sehr, dass wir Ihre Erwartungen nicht in allen Bereichen erfüllen konnten.Beste GrüßeIhrNASSAUER HOF TEAM
by A verified traveler
Classy hotel
Posted 28 Jul 2023 on HotelsWonderful, classy, quaintly old-fashioned hotel in a great location.
Comment from Hotel Management
28 Jul 2023 by Amanda Silva Rocha, Hotel Management
Dear James,Thank you very much for your kind feedback.We are looking forward to welcoming you again in the near future.Best regards
