Ratings based on 432 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I didnt really use the facilities much as i was always out for the full day but what i did use was brilliant
by A verified traveler from Fayetteville
Posted 1 May 2024
Clean facility with really nice and modern decor. Mercure close to several shops, restaurants and trains.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Saskia, Guest Service Team, Hotel Management
Dear Matt,Thank you for your review. I hope you had a pleasant stay and regret that not all services met your expectations. The satisfaction of our guests is very important to us, we would be very pleased if you could let us know in more detail what you did not like. Thank you in advance and we hope to see you soon. Best regards Saskia, Guest Service Team
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
26 Jan 2024 by Saskia, Guest Service Team, Hotel Management
Dear Rosario,We very much appreciate your comments regarding your stay at the Mercure Hotel Wiesbaden City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Saskia, Guest Service Team
by A verified traveler
Great Value and comfortable
Posted 13 Dec 2023 on HotelsEnjoyed a 3 night stay at Mercure in Wiesbaden for work. Good location, underground parking, fabulous restaurant/bar with nice ambiance. I ended up eating there all 3 nights. I’ll stay here again when in Wiesbaden.
Comment from Hotel Management
21 Dec 2023 by Saskia, Guest Service Team, Hotel Management
Dear Kaye,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team
by A verified traveler
Posted 7 Dec 2023
Great amenities, great bedrooms and excellent staff
Comment from Hotel Management
21 Dec 2023 by Saskia, Guest Service Team, Hotel Management
Liebe Elisabeth,vielen Dank für Ihre tolle Bewertung.Es freut uns sehr, dass Sie sich bei uns wohl gefühlt haben und hoffen, Sie schon bald wieder im Mercure Hotel Wiesbaden City begrüßen zu dürfen. Herzliche GrüßeSaskia, Guest Service Team
by A verified traveler
Posted 22 Oct 2023
Check was easy after completing the electronic check-in. Desk staff were pleasant.
I would have appreciated the AC operating at a lower temperature.
Convenient to dinning and shopping. I loved being within walking distance of the farmer’s market.
Comment from Hotel Management
21 Dec 2023 by Saskia, Guest Service Team, Hotel Management
Dear Monique,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team
by A verified traveler
Posted 22 Oct 2023
Great Hotel. Like the pool, sauna and breakfast.
Comment from Hotel Management
21 Dec 2023 by Saskia, Guest Service Team, Hotel Management
Dear Matthew,Thank you for the great rating of our hotel. We are glad that you have felt comfortable in our house and hope to see you again very soon. Best regards Saskia, Guest Service Team
by A verified traveler
Posted 9 Aug 2023
One should avoid room 209 until repair work has been done.
The broken ventilation made showering impractical.
In addition, some of the
equipment was partially outdated. And did not include features advertised in the room description.
Although I still enjoyed a pleasant stay, these standard conditions must be met in the future so that one does not question whether the hotel was worth the money.
Comment from Hotel Management
14 Aug 2023 by Saskia, Guest Service Team, Hotel Management
Dear Romeo,Thank you very much for your review.I hope you had a pleasant stay and I am sorry that not all of the services have met your expectations.We are aware of the current condition of some rooms and bathrooms. After the successful renovation of our ground floor in 2018, with a total investment of around 7.5 million, we planned to renovate the rooms for 2020. Unfortunately, the renovation has been postponed due to the pandemic. We are currently in talks with craft companies in order to be able to start the room renovation next year.We would be delighted to welcome you again soon.Best regardsSaskia, Guest Service Team
by A verified traveler
Posted 22 Jul 2023 on Hotels
Comment from Hotel Management
14 Aug 2023 by Saskia, Guest Service Team, Hotel Management
Dear valued Guest,Thanks for your review.I hope you had a pleasant stay and I am sorry that not all of the services have met your expectations.The satisfaction of our guests is very important to us, we would be very pleased if you would tell us in more detail what you did not like. Thank you in advance and hope to see you soon. Best regardsSaskia, Guest Service Team
