Ratings based on 979 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Bigger rooms clean comfortable beds very friendly staff. Only downfall is the building could use a remodel
by A verified traveler
Posted 21 May 2024
Very quiet staff very friendly
Comment from Hotel Management
22 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT. Robert, I am happy to hear that you found our hotel to be very quiet and our staff to be very friendly. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Robert, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 May 2024
Poor
Comment from Hotel Management
21 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Tracy. The staff and I at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT were disappointed to see your 1/5 score. You indicated that your experience did not meet your expectations at our hotel, resulting in a 1/5 score. In the future, please consider adding more details comments of your stay to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 May 2024
The room was comfortable and the bathroom clean. For a short stay on travel it is fine.
Comment from Hotel Management
20 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT. John, I am glad to read your comments about your comfortable room, clean bathroom, and our hotel met your needs, resulting in a 4/5 score. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, John, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
I didn’t know they had a cash deposit for the room for insurance for the room so I did not stay the night there I just went ahead and drove home
Comment from Hotel Management
20 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Tammy. The staff and I at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT were disappointed to see your 1/5 score. You indicated that you were unaware of the deposit prior to arrival which dampened your experience. Pertaining to the deposit, this is required at check-in for all guests, so I am sorry for any inconvenience caused. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 18 May 2024
It's a bit like staying in a ghost town as it was once a great property with a pool, a bar, a restaurant, and large family area. Now all of that is shut down. But the room was a nice, large room and we walked to Texas Roadhouse for dinner. It was a great value for the money.
Comment from Hotel Management
19 May 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Catherine. The staff and I at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT appreciate your 4/5 score. I am happy to read your comments about your nice and spacious room, and all the other kind remarks mentioned. However, I am sorry for any inconvenience caused due to the closure of the pool and restaurant, and the other concerns highlighted. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. Please know that we value you as our guest and appreciate your business. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Very truly yours, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
I made a reservation for two nights and couldn’t make it the first night. I got charged for the first night which is perfectly acceptable bc I didn’t call and cancel. But when I showed up for the second night, I was told I no longer had a reservation bc I didn’t show on the first night. I don’t if this is standard in the industry but nobody even tried to contact me to see if I still wanted the second night. I would’ve considered that much better customer service.
Also, it would’ve been so much nicer to have had my late checkout request accommodated. When I’m booking a hotel to see friends and we’re going out at night, nobody wants to wake up to an alarm and drag themselves out of bed. I know rooms have to be turned, but man that would’ve been way better for me as the customer. I’m open to that being an unreasonable request though since I don’t know everything that goes into turning and filling rooms. But it was also a Sunday and can’t imagine the demand for rooms was massive. And the requests often get accommodated at other hotels.
Comment from Hotel Management
13 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Alex,The staff and I at the RED ROOF INN AND CONFERENCE CENTER WICHITA AIRPORT thanks you for participating in our guest survey. As per policy, guests are advised to change or cancel their reservations by 6pm local hotel time to avoid cancellation penalties. Please note request can be made but are not a guarantee. In the future, please contact the property directly should you have any issues with your reservation. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business here at Red Roof. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 May 2024
Great for airport access
Comment from Hotel Management
12 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Peggy,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn & Conference Center Wichita Airport. It's great hearing you were pleased with how conveniently located we are to the airport. We can't wait to accommodate you on your next visit to the area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 7 May 2024
The swimming pool was under construction so no swimming
Comment from Hotel Management
8 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Annette,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center Wichita Airport. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with the swimming pool not being available. if you require a meal. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 May 2024
The room had a bad smell to told front desk staff but nothing was done about it . Also staff entered my room while I was out and a wallet was removed. Do not recommend this place to anyone
Comment from Hotel Management
6 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Rosie,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Conference Center Wichita Airport. I am disappointed you had a less than satisfactory experience, prompting your 1/5 score. Please accept our sincerest apologies for the issues you mentioned regarding the bad smell in your room, and the encounter you had with the staff. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
