Ratings based on 412 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Staff was helpful and accommodating. The shower in our room was not clean.
Comment from Hotel Management
27 May 2024 by Nicole, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 18 May 2024
It was all excellent. The only problem we had was the workout door broke so we didn’t have access to the workout room!!!
Comment from Hotel Management
22 May 2024 by Nicole , Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWTON. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.
by A verified traveler
Posted 16 May 2024
Nice, convenient place to stay while traveling
Comment from Hotel Management
17 May 2024 by Nicole, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 30 Apr 2024
Staff members were all friendly and had smiling faces
by A verified traveler
Posted 30 Apr 2024
The bathroom was not quite as clean as I expected.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Nicole, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Nicole, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 15 Apr 2024
Renovatation in process. No hot breakfast.
Comment from Hotel Management
17 Apr 2024 by Nicole, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEWTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
27 May 2024 by Nicole, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEWTON.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express
