Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Pool was closed. No hot water in the morning
Comment from Hotel Management
14 May 2024 by Holiday Inn Express Hotel & Suites East Wichita, Hotel Management
We are truly sorry for your experience with us and we are addressing the hot water issue. We do hope you will consider staying with us again in the future for a much better experience. Thank you for your review.
by A verified traveler from Altoona
Posted 12 May 2024
I was upset to find out at check in that the pool did not work. I've had this reservation with plans to swim with my daughters. This should have been advised online for the reservation or an email update. Staff sends nice and building is clean
Comment from Hotel Management
12 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for your review. It's always a good idea to call ahead to see if all amenities are in working order. We apologize for your inconvenience.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thanks for the great review! The team at Holiday Inn Express Hotel & Suites East Wichita is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We appreciate all feedback here at the Holiday Inn Express Hotel & Suites East Wichita. Please let us know how we can improve your next stay.
by A verified traveler
Posted 5 May 2024
Well taken care of and pleasent staff.
Comment from Hotel Management
5 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We're delighted you had a superior experience with us. It's a pleasure to know how much you enjoyed our facility and friendly service. Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!
by A verified traveler
Posted 4 May 2024
I liked the breakfast room and breakfast and the beds were comfy. However, the button panel in the elevator was hanging loose, the shower was gross with rust, there were ants crawling around the sink next to coffee maker, the coffee maker did not work, the pool was out of order (which I had also read in past reviews), the phone in the room did not work, the fire alarms went off at 5:30 am, and there usually was no one at the check-in desk.
Comment from Hotel Management
5 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
We're sorry to hear about your less than satisfactory stay with us and we will be addressing your concerns. We hope to have another opportunity to leave you with a much better impression.
by A verified traveler
Posted 2 May 2024
The property condition was about a 2/3 star at best in addition the swimming pool was closed or "out of order " as we were told. The end hall door was only usable as a exit door so only one direction use causing you to only enter from the main lobby causing you The shower bottom outlet head was loose on the wall when trying to energize the shower option but did work somewhat. Thanks for allowing me to comment.
Comment from Hotel Management
3 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Your feedback is very important to us, and I am saddened to hear that we could not meet all of your expectations in regard to your stay with us at the Holiday Inn Express Hotel & Suites East Wichita Andover. It is our hope that you will consider staying with us in the future for a much better outcome.
by A verified traveler
Posted 1 May 2024
Obviously its an older building. The bathroom wasn’t completely clean. Someone's long brown hair was on the floor. Broken light bulb in bedside lamp. Weeds outside 2 feet tall.
Good news: friendly staff, coffee bar open early.
Comment from Hotel Management
2 May 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you return to us! Please let us know about your future experiences.
by A verified traveler
Posted 28 Apr 2024
Pre-paid online, got a call to adjust with third party because they couldn’t accommodate 2 of the 4 days I booked. I couldn’t because I was traveling, arrived at 1 am and was told they didn’t have a double bed Available. They did get us a king with a pull out, but both beds were VERY uncomfortable. The room was not fully cleaned, so we didn’t have any hand soap or shower supplies. AND the bathroom sort really needed to be repaired or at least painted and they just had a strip of tape on it to keep it from splintering more.
Comment from Hotel Management
29 Apr 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted 21 Apr 2024
Not well maintained. Especially bathroom.
Comment from Hotel Management
22 Apr 2024 by Holiday Inn Express Hotel & Suites East Wichita , Hotel Management
Your feedback is important to us and we have shared your concerns with the General Manager for their review. We apologize for not meeting your expectations, Joan.
