Ratings based on 485 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
I visited Judy every night at the Bistro/Bar and she took great care of me. I really appreciate her hard work for as many years she has put in the company. If I ever come back to town, even if I don't stay here, I will go out of my way to come and say hello to her! Thanks Judy for your dedication to the company!
Comment from Hotel Management
15 May 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. Judy was excited you mentioned her by name. We hope to see you again.
by A verified traveler
Posted 21 Apr 2024
Disappointed. Stayed two nights and the room wasn’t serviced after we had gotten back from a dance competition late.
Comment from Hotel Management
22 Apr 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. I am disappointed to know you were not told at check in, due to your short stay, your room wouldn't be serviced unless requested. Thank you for bringing this to my attention.
by A verified traveler
Posted 9 Apr 2024
Not maintained, outdated. Also not happy with a bottle of water costing 5 dollars with no other store nearby as an option.
Comment from Hotel Management
11 Apr 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. We are under the process of making updates. We hope you like the changes we are making.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Melanie, Hotel Management
Thank you for reviewing our hotel. Please let me know what we could have done to make your stay a 5.
by A verified traveler
Posted 20 Mar 2024
We booked this hotel since it was close to our surgery area for the kids to enjoy time in the pool. We left home early so they could enjoy the pool. Imagine our surprise when we arrive and are told the pool is undergoing maintenance. None of that was mentioned online when we made the reservation.
by A verified traveler
Posted 19 Mar 2024
Marianne at the front desk was such a great help to us. My husband had surgery and we needed the room earlier, she was so accommodating our room was ready by noon. We were ever so grateful. The place was nice and clean. Very friendly staff.
Comment from Hotel Management
20 Mar 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. Marianne will be excited you mentioned her by name. We hope to see you again.
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. We hope to see you again soon.
by A verified traveler
Posted 3 Mar 2024
by A verified traveler
Posted 26 Feb 2024
Staff was very friendly. However we were given a room other than apparently the we were supposed to get. We arrived at 3 and had to wait for awhile and was told our original room wasn’t clean so we were put in another room. The room we were placed in had sticky bathroom floors; the fitted sheets didn’t fit the mattresses. They kept coming up at all the corners. The room door was extremely difficult to open. Getting in the door required removing everything you were carrying, grabbing the handle and pushing up, pushing in, jiggling all at once while putting the key card in the slot. Of course you needed to hold your tongue just right and say a prayer that it worked this time. The only hot water was in the shower and only barely hot. The faucet only had cold water. We let it run for several minutes and it remained cold. The breakfast included with the room was a waist of money but the coffee was good.
Comment from Hotel Management
28 Feb 2024 by Melanie, Hotel Management
Thank you for taking the time to review our hotel. I am disappointed you had this experience. It is not the level of service we expect to provide. Your feedback has been shared with our hotel team in order to ensure this is an isolated incident. I do hope you stay with us again, allowing us to redeem your faith in our hotel.
by A verified traveler
Posted 31 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Melanie Garrison, Hotel Management
Thank you for taking the time to review our hotel. We hope to see you again soon!
