Ratings based on 499 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great place to stay
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Darin,Thank you for your positive feedback. We're thrilled to hear that you had a great stay with us. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
Check in was at 3pm and we did not get our room until 6:30pm.
Once we got our room a severe storm came through and knocked power out at 7:30pm. People ran to the stairwell to get down to lobby. We all ended up stuck in the ground floor stairwell. The door to the lobby had a sheared off door handle that was not openable. So we were trapped with adults freaking out and kids crying.
Once the storm ended we sat in the car for awhile to cool down because the hotel was so hot from no power. When going back in there were three guys with jeans, gold chains, and un button shirts smoking outside. They looked sketchy and not friendly at all.
Come to find out one of them was the GM and another was the front desk.
The front desk had hot bottle water and granola bar for the inconvenience. I emailed the GM (sketchy dude) about our issues and this was “his” response I guess.
Comfort Inn GM in Newton, KS
The door your complaining about is supposed to be an exit only, Which we have checked with fire department and is ok since its an exit only. I am upset to see people were propping it open. We were encouraging people to leave that night with a full refund to find a hotel with electric. Im sorry we can not help things like a tornado. I will refund you however,if you have a way to stop natural disasters like that please inform us how? Why didnt you say something to the GM who was down stairs handing out bottled water and snacks half the night?
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay, especially with the delayed check-in and the power outage situation. Your safety and comfort are our top priorities, and it's disheartening to hear that we fell short of your expectations in handling the situation.We appreciate your feedback regarding the door issue and will take necessary steps to prevent such incidents in the future. Regarding the individuals you mentioned, rest assured that we take guest safety seriously, and we will address any concerns regarding staff conduct promptly.It's regrettable that you didn't have a chance to speak directly with me during your stay. I am here to ensure that all our guests have a pleasant experience, and I would have appreciated the opportunity to address your concerns in person.Please accept our sincerest apologies once again, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager
by A verified traveler
Posted 29 Apr 2024
The convenience
Comment from Hotel Management
30 Apr 2024 by Hotel Manager , Hotel Management
Dear Eric,Thank you for the wonderful review of your stay at our hotel. We're glad to hear that you found our location convenient! It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Apr 2024
The lobby and common areas were very sticky and smelly. Room was clean but getting there made me skeptical about staying
Comment from Hotel Management
19 Apr 2024 by Hotel Manager , Hotel Management
Dear Cynthia,We're sorry to hear about your experience with the lobby and common areas not meeting your expectations. Your feedback is valuable, and we'll address this issue promptly to ensure a more pleasant experience for our guests in the future. We're glad to hear that your room was clean, but we understand how first impressions can impact your stay. Please accept our apologies, and we hope to have the opportunity to regain your trust on a future visit.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Hotel Manager , Hotel Management
Dear April,Thank you for your stay. We are so glad you had a great time at our hotel. We feel proud when we get such a good rating which motivates us to serve better. We aim to provide a consistently superior guest experience and certainly try our best to offer the most comfortable stay possible. We look forward to welcoming you again.Sincerely,Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Kyle,Thanks for the stay at our hotel and the feedback with 4 ratings. Hope you had a satisfactory stay. You can expect a still better experience next time. Visit us again soon. Sincerely, Hotel Manager
by A verified traveler
Posted 7 Apr 2024
The room I was given had some load noise periodically outside the building. The elevator needs attention…I believe this was possibly the noise that echoing through the building. Room was well keep and staff was friendly and helpful.
Comment from Hotel Management
8 Apr 2024 by Hotel Manager , Hotel Management
Dear Darin,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the periodic loud noise outside the building and the issues with the elevator. Your comfort is important to us, and we'll address these concerns to ensure a more peaceful environment for our guests. We're glad to hear that despite these issues, you found your room well-kept and our staff friendly and helpful. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Apr 2024
It was nice just older and a little run down …
Comment from Hotel Management
8 Apr 2024 by Hotel Manager , Hotel Management
Dear Janis,Thank you for your feedback. We're glad to hear that you had a nice stay overall. We apologize if you found our hotel to be a bit older and run down. Your comments are valuable to us, and we'll take them into consideration as we work to improve our facilities and maintain a high standard for our guests. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Feb 2024
With how affordable my familys 2 night stay was, we didn't expect to much from this hotel before we arrived. To our surprise the location was in a great area and the outside was very clean. When we walked in we were greeted by friendly staff and Inside our suite was even better. It smelled clean, looked great and we could smell that they use a little bit of bleach to clean their sheets. We didn't get a chance to use the pool but it seemed clean. They also provided breakfast and it was pretty tasty. Overall, great stay for this family of 6.
Comment from Hotel Management
21 Feb 2024 by Hotel Manager, Hotel Management
Dear Jaleesa,We're delighted to hear that your family had a great stay! It's wonderful that the hotel exceeded your expectations with a clean and pleasant environment. We're glad you found the location convenient, the staff friendly, and the suite comfortable. Your positive comments about the cleanliness and attention to detail in the room are appreciated. It's also great to hear that you enjoyed the breakfast and found it tasty. We appreciate your feedback and look forward to welcoming your family back for another enjoyable stay in the future.Sincerely, Hotel Manager
