Ratings based on 759 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
A wonderful experience. Staff are very friendly and welcoming.
Comment from Hotel Management
30 Apr 2024 by James Hang, Hotel Management
Thank you for your review. Best Regards James Hang
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
9 May 2024 by James Hang, Hotel Management
Thank you for your review. Best Regards James Hang
by A verified traveler from buda
Posted 15 Apr 2024
The beach was a mud flat at low tide otherwise the place was great the staff was great and they were very friendly and helpful to us we were thinking ther was more city near by so we were not able to walk to it
Comment from Hotel Management
18 Apr 2024 by James Hang, Hotel Management
Thank you for your review Best RegardsJames Hang
by A verified traveler
Posted 13 Apr 2024
Pros: the resort is very nice, entrance and lobby are beautiful, the main is pool large, the view of the bay is spectacular. Staff are courteous and most can speak a bit of English. Breakfast buffet is plentiful and is geared to both Asian and Western palates.
Cons: dining choices are very limited, only one restaurant is open right now for breakfast/lunch/dinner and not much else within walking distance from resort. You will need to get a taxi, grab, bolt to get anywhere on the island.
Resort is going through a “soft reopening” stage and most bars and other venues are closed. The second pool is also closed. No entrainment staff for any daily or nightly activities or shows.
Rooms are a bit dated but comfortable and clean.
Overall price versus quality is ok and I would stay there again if I wanted something private and quiet.
Comment from Hotel Management
18 Apr 2024 by James Hang, Hotel Management
Thank you for your review Best RegardsJames Hang
by A verified traveler
Posted 18 Mar 2024
Nice and spacious room
Beautiful decor
Good food
Very nice staff
Great massage room
Comment from Hotel Management
20 Mar 2024 by James Hang, Hotel Management
Thank you for your review
by A verified traveler from Ventura
Posted 23 Feb 2024
Comment from Hotel Management
27 Feb 2024 by The Management Team, Hotel Management
Dear Khun Jason, Thank you sincerely for selecting Phuket Panwa Beachfront Resort for your recent stay. We genuinely appreciate your visit and the valuable feedback you've shared.At Phuket Panwa Beachfront Resort, we hold your comments in high regard and view them as instrumental in our ongoing pursuit of excellence. Your insights serve as a cornerstone for our continuous improvement initiatives aimed at elevating the guest experience.Once again, we extend our gratitude for your patronage and for graciously providing your impressions. We eagerly anticipate the opportunity to welcome you back in the future.Thank you once more for your invaluable feedback.Best regards,The Management Team
by A verified traveler
Nice hotel
Posted 28 Jan 2024 on HotelsThe room had a funky smell when we arrived but the cleaner the next day left the air conditioner on all daywhile we were out, and the room smelled much better.
The bathroom was dated, needed sink and shower upgrade. The shower stall was always flooded after a shower. Bed was kibg and very comfortable. The breakfast was Excellent! with many varieties of food, and cuppacinos! You had to taxi to town, to far to walk, which i think was only the downside for us. And the beach was muddy , you can't swim there
Comment from Hotel Management
8 Feb 2024 by James Hang, Hotel Management
Thank you for your review.Best RegardsJames Hang
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
8 Feb 2024 by James Hang, Hotel Management
Thank you for your review.Best RegardsJames Hang
by A verified traveler
Posted 16 Jan 2024
We had a great time staying here for 9 nights in January. Room is super spacious and clean. Staff are very friendly and accommodating. Buffet breakfast is pretty good and have everything for all fuzzy eaters. Two big pools is great for kids and grownups alike. Location is the best of all with wide view of Adaman sea and facing sunrise. I would very much recommend if you like nice and quiet family friendly location in Phuket.
Comment from Hotel Management
8 Feb 2024 by James Hang, Hotel Management
Thank you for your review.Best RegardsJames Hang
by A verified traveler from Tallinn
Posted 2 Jan 2024
For me, this hotel was a major disappointment for the following reasons:
1) Advertised as a 5-star hotel in various booking platforms, but unfortunately, it does not meet 5-star standards.
2) The overall level of service is very low. The staff is friendly but highly unprofessional. The reception is mostly staffed by very young girls who likely lack experience working in a reputable hotel.
3) The entire interior design and technology of the hotel are very old and do not function properly. The furniture in the room is worn out and dirty.
4) There are no mattress covers in the hotel to make the bed softer and more comfortable.
5) I stayed in a duplex suite (with pool access). In this room, the curtains can be moved by a button, but unfortunately, it did not work. To use the curtains, they had to be disconnected from the motor.
6) For the first three days, there was no internet in my room. I reported it immediately, but unfortunately, it could not be fixed in the first two days. Every day, some men came to deal with the issue, and on the third day, they managed to get the wifi network working. The internet connection throughout the hotel is very poor, highly unstable, and has low speed (up to 9 Mbps).
7) The bathroom drainage primarily emitted a very bad odor at night.
8) The pool water in rooms with pool access was slightly dirty. Chlorine was manually thrown into the pool in the evening – it does not leave a reliable impression.
9) Service in the restaurant during breakfast wa
Comment from Hotel Management
8 Feb 2024 by James Hang, Hotel Management
Thank you for your review.Best RegardsJames Hang
