Ratings based on 287 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Sunhee,We are grateful that you took the time to leave us a review. We look forward to your next visit soon.Sincerely yours,
by A verified traveler
Posted 13 Jan 2024
Beautiful property and excellent room (junior suite). Nice breakfast.
Comment from Hotel Management
14 Jan 2024 by Cape Panwa, Hotel Management
That’s so kind of you. I do appreciate your kindness. Once again, we want to say thank you.
by A verified traveler from Vancouver
Posted 25 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Kurtis, Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We hope to see you back in the future.
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Kapil,We are grateful that you took the time out to leave us a 4-star review. Hope to see you again soon.Sincerely yours,
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
4 Jan 2024 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Sara,Thank you so much for taking the time to leave us a 5-star review. We hope to have the pleasure of welcoming you back in the future.Sincerely yours,
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
27 Apr 2023 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Geoffrey,Thank you for sending us your views on your visit to Cape Panwa Hotel, Phuket. We hope to see you back with us in the future.Sincerely yours,Cape Panwa Hotel, Phuket Management
by A verified traveler
Think carefully
Posted 25 Mar 2023 on HotelsI have visited theCape Panwa 7 times over the last 23 years and very little has changed. However certain areas have now fallen way below what weI expected. Service in all areas is so poor that guests have given up eating in the hotel. Breakfast is not a patch on what it used to be and is the same everyday. There is no supervision of staff, clearly no training for new staff even to understand the basics of serving a guest.
A few of the remaining long term staff have also given up ( their words not mine) as no one seems to care anymore.
The decking around the pool area has been there for over 30+ years and is now so dangerous for all guests. Tiles are missing from the main pool and rust is showing in the pool. There are many other tripping hazards in and around the hotel which have been painted black so you can see them better, especially in the dark. ( Really).
The hotel general manager was on site but not once did I see him talk to a member of staff or a guest. What a shame for such a beautiful place to have fallen.
Comment from Hotel Management
28 Apr 2023 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear David, Thank you for writing at such length about your stay at Cape Panwa Hotel, Phuket. Comments from frequently returning guests such as you are particularly useful in guiding our plans to get back to our former high standards, following the devastation of the pandemic. Allow me to point out that the pool was refurbished 8 years ago, not 30 as you state, and in May this year we will be totally replacing the decking. . Unfortunately, during peak or high occupancies, it may take a little bit longer time to prepare meals as all our food is cooked to order. As you may know, after Covid there is still an on-going shortage of qualified hotel personnel and we sincerely apologise for this waiting time. Staff training takes place more effectively in low season and we apologise for any shortcoming of our new recruits; we are sure that they will soon be as confident and involved as our ‘old hands’. Our management understands and respects the guests’ desire for privacy and independence to enjoy themselves but, of course, we engage with them when necessary. We hope to see you back in the future to witness at first hand the progress everyone has made.Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.Sincerely yours,
by A verified traveler
Posted 11 Mar 2023
Comment from Hotel Management
27 Apr 2023 by LK, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 25 Feb 2023
The property itself is beautiful and scenic. We loved the private beach, and the view from breakfast never got old. But the food and service is severely lacking, as well as much of the accommodations becoming outdated and worn. The staff at the front desk are helpful and accomodating, but that's where it ends. Several times there were situations I could have used help, like carrying luggage, but the staff offered no assistance. Room service is also lacking. Due to issues created through language barriers, we were not able to effectively communicate with the staff, which led to several misunderstandings and, once, being hung up on. This also leads me to the food, which was extremely lacking in flavor and variety despite the high cost. For example, there were several breakfasts where there were simply no options to eat other than Western food, like bread pudding, bacon, or beans. Since we were at a resort in Thailand, I really expected many more Thai food options than we ever got.
In addition to the poor quality of food, restaurants often had high wait times for food to be served or was forgotten about completely. As an example, we waited nearly 40 minutes on a salad at the Bamboo bar. When we went back later, it was over an hour and it was clear the server simply forgot about the order.
Overall, I'm disappointed with our experience at a five-star resort. The grounds were stunning and we loved the Panwa house, but everything else was underwhelming. We will not be back.
Comment from Hotel Management
13 Mar 2023 by Cape Panwa Hotel, Phuket Management, Hotel Management
Dear Valerie,Thank you for writing to us about your stay at Cape Panwa Hotel, Phuket. Please accept our apologies for the shortcomings of our restaurant staff. We are continuing to recruit and English language training is being given whenever possible to improve communication. Similarly with our chefs, we appoint only qualified chefs and we are recruiting more at the moment. We hope that, should you return in the future, you will see a considerable difference and experience real Thai hospitality. Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.Sincerely yours,
by A verified traveler
Posted 17 Feb 2023
The cape absolute was amazing, and our butler (chai) was so helpful and friendly. We had an amazing family vacation.
Comment from Hotel Management
21 Feb 2023 by Cape Panwa Hotel, Phuket Management , Hotel Management
Dear Lubna,We are very pleased that the efforts of our attentive staff are so fully appreciated and that you found the Cape Panwa Hotel, Phuket experience memorable and inspiring. We look forward to the pleasure of welcoming you back in the future.Cape and Kantary Hotels supports SOS Children’s Villages and the TSPCA. We do not serve foie gras, birds’ nest or shark’s fin and we stand firmly against the exploitation of Thai elephants for commerce or entertainment.Sincerely yours,
