Ratings based on 112 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Amazing spot however the hotel did not meet our standard of a 5 star hotel. Bed was uncomfortable, air conditioning didn’t work one night, there was a tray of of cigarettes in the outdoor shower, upon arrival we had to wait 1.5 hours for our room with no access to our baggage.
All staff were 5 star and their service was amazing.
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Its more like a 3 star than a 5 star hotel. A lot of missing to be on a premium level - this starts with unregulary housekeeping, limited trained staff, high prices vs less performance, et cetera
by A verified traveler
Posted 5 Apr 2024
Nice resort with everything perfectly, will be back for sure.
by A verified traveler
Posted 22 Mar 2024
We won't go back.
by A verified traveler
Posted 20 Mar 2024
A beautiful place to relax and recharge. Plenty to do if you want to. We enjoyed our whole experience and would visit again. Thank you to all the staff and all that you do.
by A verified traveler
Posted 20 Feb 2024 on Lastminute
by A verified traveler
Posted 15 Feb 2024
Great location, poor service quality, very commercial experience. Overall not recommended
by A verified traveler
Posted 5 Feb 2024
We are very disappointed !! The curtains from the room was fell apart.. took 2 days to get fixed!! Room service need to be requested after all day out side !! Last night the air conditioning stopped working around 9pm .. and the hotel didn’t come over to fixed!! Today we went to reception for checkout and the reception knew about .!! Why they didn’t change the room ? That’s supposed to be 5 star hotel ..
Comment from Hotel Management
9 Feb 2024 by Adrian Levy, Resort Manager, Hotel Management
Dear Daniel Anjos dos,We apologise for the issues you experienced during your stay. Your feedback is important to us, and we're sorry for any inconvenience caused. We'll address these matters internally to ensure improvements. We appreciate your understanding and hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
9 Feb 2024 by Adrian Levy, Resort Manager, Hotel Management
Dear Tania,Thank you for staying with us at InterContinental Hayman Island Resort and perfect stay score.If you would like to provide any further feedback, please don't hesitate to reach out via our reservations team - hayman.reservations@ihg.comWarm regards,
