Ratings based on 16 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
5.0 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2024
An excellent relaxing stay in a beautiful resort with wonderful staff
by A verified traveler
Posted 8 Sep 2023 on Wotif
Beautiful place when you get there. The booking and transfers desk are atrocious and incompetent
Comment from Hotel Management
16 Sep 2023 by Elysian Retreat, Hotel Management
Hi Paul, we are really disappointed to see this review. Your departure golf buggie transfer turned out poorly as the third party company we had recently partnered with went to the Mars charters office to collect you but you had already walked to the marina. We were confused why we did not receive a phone call from this company when they could not find you (at this stage you had already begun walking to the airport). This third party company expressed their remorse between the breakdown in communication with their staff member and us. Both companies have certainly learnt from this incident and have refined our practice together to ensure this does not happen again.We refunded the cost of these transfers and a spa treatment you had on the island as an apology.When I found out about the incident (as you had already arrived at the airport) I rang and spoke to your wife Georgina to sincerely apologise.At the time Georgina expressed what a wonderful 7 days you both had and noted on the staffs attentiveness, care and the food served. We wish yourself and Georgina all the best for the future.
by A verified traveler
Posted 18 May 2023
An absolute paradise! Stunning location, friendly staff and gourmet food!
Comment from Hotel Management
12 Jun 2023 by Alice, Hotel Management
Hello Lok thank you sooo much for your review! We really appreciate you choosing to stay with us
by A verified traveler
Posted 11 Apr 2023 on Wotif
by A verified traveler
Posted 7 Jan 2023 on Wotif
Lily and Charlie are fanatic staff members would highly recommend staying here!
Top job to the chief meals were wonderful.
We will be back until then please take care.
Comment from Hotel Management
8 Jan 2023 by Lily , Hotel Management
Good morning Warren, thank you so much for leaving such a nice review about Elysian Retreat. It looks like you had a wonderful time and we hope to see you again on Long Island in the Whitsunday Islands. Kind regards, Elysian Retreat Team.
by A verified traveler
Posted 23 Dec 2022
Perfect little spot of heaven. The staff is absolutely wonderful and personable. They attend to everything. The food is delicious, the spa is great, and the rooms are beautiful, very clean, and comfortable. 💯 would never leave this resort if i could.
Comment from Hotel Management
1 Jan 2023 by Casey Gray, Hotel Management
Thank you Mary for your lovely feedback! We're so pleased that you enjoyed your stay at Elysian Retreat, we'd love to welcome you back to our 'perfect little spot of heaven' anytime :)
by A verified traveler
Posted 17 Jul 2022
A very relaxed week spent here. Food was great, staff friendly and attended to our every need. We really felt spoiled and pampered. Our stay was in july and the pool was too cold for swimming as was the ocean ( for me )
Daily yoga, walks on the island and excursions filled our time. A must see is Whitehaven beach. A fantastic week.
Comment from Hotel Management
20 Jul 2022 by Casey Gray, Hotel Management
Dear Jack,
Thank you so much for your review and your kind feedback.
The team at Elysian thoroughly enjoyed hosting you both, and would love to welcome you back in the future... Perhaps when the water is a little warmer! :)
Warmest wishes,
Casey.
by A verified traveler
Posted 16 Jul 2022
The place was very relaxing. Staff went out of the way to make you feel special. Could not have asked for better service. Food was fantastic. Room were top quality. Would love to go back.
Comment from Hotel Management
16 Jul 2022 by Eloise, Hotel Management
Hi David,
Thank you so much for taking the time to leave us such a kind review, we really appreciate it.
We're please to hear you enjoyed your stay and hope to welcome you back again.
Kind Regards,
Eloise
by A verified traveler
Posted 3 Oct 2021 on Lastminute
We felt like we were staying with friends on their private island oasis. Charlie and his team including the beautiful Alice, Monica and B were more like new friends than resort staff. The food was amazing, the company of other guests was lovely around the Firepit each night. It was so good to simply unplug technology and relax and unwind in nature. Thank you, we will definitely be back.
Comment from Hotel Management
12 Oct 2021 by Charlie, Hotel Management
Dearest Kate,
Thank you for your wonderful review, our team absolutely loved hosting you on island. We look forward to welcoming you back one day,
We hope the feeling of relaxation has followed you home :)
All the best from all of us
by A verified traveler
Posted 2 Apr 2021
Food and dining experience very good.
Comment from Hotel Management
3 Apr 2021 by Eloise, Hotel Management
Thank you for taking the time to leave us a review, we hope you enjoyed your stay with us.
Kind Regards,
