Ratings based on 266 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 3 Apr 2024
Comfortable and spacious friendly helpful staff
by A verified traveler
Posted 15 Mar 2024
Stunning location looking over to sea.
by A verified traveler
Posted 1 Mar 2024
Nice place right on the beach.
by A verified traveler
Posted 29 Feb 2024 on Hotels
Nice stay in modern accommodation facing the ocean. Friendly welcome on arrival. Plenty of eating choices and the towns shops a 15 min walk away.
by A verified traveler
Best hotel of our entire NZ trip.
Posted 13 Feb 2024 on HotelsGreat location, right across from the beach. Within walking distance to stores and restaurants. Very friendly and accommodating hosts; they even provide shovels and beach towels.
The best hotel of our entire NZ trip.
by A verified traveler
Posted 24 Dec 2023
This family owned motel charged me for being a no-show for a stay that I called them 6 weeks in advance to cancel. I spoke at length with their manager, Dan, for over 15 minutes (calling from the USA) as I explained to him that I may have more than one reservation and I could have one booked direct and one through Expedia. He told me with certainty there was only one reservation and he would cancel it. Two weeks after my stay would have ended, I find a charge for $900 USA on my credit card. I called and spoke to the husband and wife who own the business and they refused to return a single $ stating that Dan knew he can’t cancel a reservation made through Expedia, so it’s my fault that they charged me as a no-show. And their reason for giving me no refund and no accommodation, “we’ve already paid a fee to Expedia”. Never mind that they had full knowledge that I would not be arriving and could have booked the room to someone else!
I have travelled to New Zealand over 15 years and dozens of places and have never dealt with as reasonable and rude a couple as these owners. If you are used to friendly New Zealand hosts and American level of Customer Service, STAY Away and definitely book somewhere else!
Comment from Hotel Management
29 Dec 2023 by Jill, Hotel Management
Afternoon Keith,We are so disappointed to read this review. We have taken this further with Expedia, who you made the booking with, and they have advised us you never cancelled your booking. We are unable to cancel a booking unless it has been made direct with us which our manager explained to you. We explained this to you also when you phoned.Regards Jill & LesOwners.
by A verified traveler
Awesome spot!
Posted 10 Dec 2023 on HotelsDown for the night so partner could join a fishing charter next day. This is my go to place when in Whitianga. The owners are great, so helpfull. You cant beat the location or the sunrise view! Thanks so much! see you next time :)
by A verified traveler
Posted 29 Nov 2023
Older property, you can see it is well looked after though and thought has gone into minor details/amenities. It was very clean and today inside and out
