Ratings based on 45 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
Very well run complex, property has all the necessities you need for a comfortable stay, ready walking distance to the beach, shops and restaurants.
Comment from Hotel Management
2 Mar 2024 by Chris, Hotel Management
Thanks for your feedback Gary. Great to hear you enjoyed your stay and made the most of the location.
by A verified traveler
Posted 2 Feb 2024
Lots of space for me and my 2 children. The kids loved the pool. The place was tidy and clean. The kitchen had everything needed for self catering. We would stay again, very handy, easy place to stay to explore Mercury bay. One thing to note for families is that the room with two single beds was on the ground floor and the two bedrooms with queen beds were on the third floor, not a big deal but my children didn't want to sleep 2 floors away from me.
Comment from Hotel Management
2 Feb 2024 by Chris, Hotel Management
Hi Jane,Thanks again for staying with us and for your review. Great you and the girls enjoyed Oceans Serenity Apt 24. Welcome back again anytime.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Chris, Hotel Management
Thanks for your review Jeff!!
by A verified traveler
Overpriced and underdelivered
Posted 8 Jan 2024 on HotelsThe unit we stayed in was nice. It was very spacious and had quite a few amenities in the unit. We were able to unpack and enjoy our time here.
For the price we paid, we were not that impressed with the view or the cleanliness of the unit. The view of the ocean was a tiny window of view through someone else's backyard.
The apartment had been cleaned but there were food bits in the rug in the living area. We were also told that we could request cleaning service throughout our stay but one day they came in and emptied one trash can and another day they didn't come in at all.
For the price paid, we expected more and left unimpressed and a bit disappointed.
Comment from Hotel Management
8 Jan 2024 by Chris, Hotel Management
Thank you for taking the time to write a review and for your feedback. Very sorry to hear you did not enjoy some aspects of your stay. As we explain to guests on arrival, and as stated in our apartment info sheet, due to many guests wish to observe social distancing we do not service apartments unless the "please service my room" tag is placed on the apartment door handle before 11am. If this does not happen the apartment is not serviced. Apologies if there was a misunderstanding there. There are pictures of the view from the apartment on the Expedia website you made your booking from. They clearly show there is a partial view of the sea through the property in front. Not sure why you thought it was different. As we pride ourselves on the cleanliness of our apartments, we are very sorry to hear there were food bits on the rug. Our apologies and we will definitely bring this up with our housekeeping team. Kind regards,Chris & GinaResident Managers
by A verified traveler
Posted 16 May 2023 on Hotels
Comment from Hotel Management
16 May 2023 by Chris Resident Manager, Hotel Management
Hi Mathew,Thanks again for staying at Ocean Serenity and for your great review. See you again sometime
by A verified traveler
Posted 27 Oct 2022 on Hotels
Comment from Hotel Management
28 Oct 2022 by Marie, Hotel Management
Hi Wendy thank you for taking time to post a review , we really appreciate feedback and will share with the teamhave a great day
by A verified traveler
Posted 8 May 2022
Comment from Hotel Management
28 May 2023 by Chris Resident Manager, Hotel Management
Hi Tim,Apologies for the late response but thank you so much for staying with us and for your review.
by A verified traveler from Hamilton
Posted 9 Feb 2022
Modern, clean, good kitchen facilities and plenty of room for the 3 of us. It rained a bit so we had some fun with Pictionary.
Comment from Hotel Management
9 Feb 2022 by Gina Resident Manager, Hotel Management
Hi Geoffrey,
Thanks for staying with us and for your feedback. Glad you enjoyed Whitianga despite the weather. Hope to see you again sometime.
Kind regards,
Gina & Chris
Resident Managers
by A verified traveler
Posted 18 Jan 2022 on Wotif
Nice clean up to date property. The pool was wonderful!
Comment from Hotel Management
18 Jan 2022 by Chris Resident Manager, Hotel Management
Hi Miguel,
Thanks for staying with us and for your feedback. So glad you enjoyed your stay. And the pool.
by A verified traveler
Posted 2 Jul 2021 on Lastminute
Good quiet place to stay and reasonable rates .
Comment from Hotel Management
2 Jul 2021 by Chris Resident Manager, Hotel Management
Thanks very much for your feedback. We are so glad you enjoyed your stay with us and we look forward to seeing you again.
