Ratings based on 127 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from PRINCE GEORGE, B.C.
Posted 24 Apr 2024
Loved the long beach and open spaces never really felt busy lots of room. The staff were amazing always friendly and always smiling.
Comment from Hotel Management
26 Apr 2024 by Sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
8 May 2024 by sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
26 Mar 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from Somerset
Posted 14 Mar 2024
Comment from Hotel Management
26 Mar 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
by A verified traveler
Posted 6 Mar 2024
First of all, why would the pool bars turn the music off and close shop at the prime time of the day, 3pm?
The only place that played music was the bar outside of Neptune’s! If it hadn’t been for the two bar tenders there, Ismail and “Thunder Tongue”, my review would have been much worse. Those two should be running the show! Friendly, funny, engaging. Give those two a raise!!
The property was beautiful, but the beach was awful! Understand that you can’t clean up what’s in the water, but you can clean up the beach. There were rakes leaned up against the trees, someone should actually try using one. So disappointing.
For the amount of $ spent to stay here, and being a Sandals resort, experience was underwhelming.
It’s worth it to consider allowing your staff to accept tips. You’ll quickly find they’ll be happier and willing to stick around past 3pm to allow guests a fun time in the sun rather than almost encouraging everyone to go take a nap! This resort is not for younger crowds, 30-50, looking to enjoy a full day at the pool with music or lounging on a beautiful beach. Save yourself some time, money and disappointment..pick another resort!
Comment from Hotel Management
13 Mar 2024 by HP, Hotel Management
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards
by A verified traveler
Posted 6 Mar 2024
Able to relax and quiet at night…
Comment from Hotel Management
13 Mar 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 15 Jan 2024
It was our first Sandals' experience!
We already start planning our next one at the same location!
Wow!
Comment from Hotel Management
25 Jan 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler from Brooklyn
Posted 28 Dec 2023 on Travelocity
Comment from Hotel Management
5 Feb 2024 by HP, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 25 Aug 2023
Great place. Good food and great staff
Comment from Hotel Management
25 Aug 2023 by Sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
by A verified traveler
Posted 1 Apr 2023
The friendliness of the staff & the willingness to find out if we enjoyed ourselves.
One thing I didn’t like was we signed up for an activity. We walked to the activity & it was cancelled by the time we walked down. A courtesy call would have been nice or even asked if we wanted to reschedule, that was not done.
Comment from Hotel Management
6 May 2024 by sara, Hotel Management
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards
