Ratings based on 8 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2020 on Hotels
It was very basic, but £36 with breakfast included I can’t complain
by A verified traveler
Posted 11 Oct 2020 on Hotels
Excellent service, courteous staff, delicious food.
by A verified traveler
Posted 10 Oct 2020 on Hotels
by A verified traveler
Comfortable and friendly stay
Posted 28 Sep 2020 on HotelsThe staff were very helpful and friendly. The hotel decor is dated, but it was still a very comfortable stay and very clean. I would stay here again. It's convenient for the town centre, the marina and the harbour front.
by A verified traveler
Posted 23 Aug 2020 on Hotels
by A verified traveler from Horwich
Posted 21 Aug 2020
Good parking. Excellent WiFi. Challenge anybody to beat the breakfast. Excellent value for money
by A verified traveler
Great value for money
Posted 18 Mar 2020 on HotelsI stayed on the saturday night, unfortunetly the people in the room next door came back from the pubs and clubs drunk and caused chaos, it was impossible to get any sleep as they were basically having a party in their room, so in the early hours of the morning i had no choice but to pack my bag and leave, thankfully i rang up the next day and beth the manager could not of been any nicer towards my situation so much so i was given a complimentary nights stay free of charge to make up for the money i lost by having to leave, beth went out of her way to be has supportive as possible, the hotel is nice and comfortable, but because its directly opposite all the pubs and clubs i would advise not to stay at weekends, the breakfast was also very nice, overall its a great hotel for the prices they charge, great value for money and the hotel manager beth is an absolute treasure.
by A verified traveler
What a nightmare!
Posted 14 Mar 2020 on HotelsThe hotel room was tiny and could of done with a good clean, there was a private party on the night i stayed which resulted in very loud music and rowdy people up until 3am in the morning so it was impossible to sleep, one of them was even so drunk they were trying their keys in my bedroom door mistaking my room for theirs, the hotel is also opposite all the pubs and night clubs which dont close until the early hours, so this combined with the private party that was going on inside the hotel meant it was impossible to get any sleep until well after 3am, why would you throw a party until the middle of the night knowing you have guests trying to get some sleep is beyond me, the hotel could also do with a revamp as its looking very old and dated, back in the day this used to be the best hotel in town, but these days its a shadow of its former self, none of the staff even told me there was going to be a private party that night, if they had of done atleast i could of prepared for it with ear plugs etc, the room also wasnt ensuite meaning you had to share a bathroom with the rest of the hotel, all in all it was a nightmare experience and having a hotel directly opposite all the main pubs and night clubs meant it was a night of no sleep, i wouldnt recommend this hotel to anyone that needs a good nights sleep!!!
Comment from Hotel Management
14 Mar 2020 by Bethany Twinn, Hotel Management
Good Afternoon,
Thank you for taking the time to leave a review.
As your review is anonymous I am unable to see the date which you stayed with us but I am very confused regarding the private party as we have not had any private parties at the hotel and certainly none that went on until 3am.
We are a town centre hotel and as such we are surrounded by the night clubs and pubs and unfortunately this of course bring noise issues. As a listed building we are unable to get double glazing to help us combat the issue hence why ear plugs are provided in the rooms.
Our hotel is 300 years old and we are aware that there are areas that need upgraded. We can of course only do this as and when funds allow and in the present climate this is a huge challenge.
As for the room being non en suite. This is made very clear when booking on Expedia; so much so that we only have our basic rooms listed on this site which are all shared bathroom to avoid any confusion. The basic facilities are mirrored in the price of the room overall.
Best regards
