Ratings based on 398 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
The property has aged wonderfully and takes you back to old time Whitby. The stay at the royal hotel is unique in and of itself. The views it offers are outstanding; of the sea and the abbey atop the hill.
by A verified traveler
Posted 23 May 2024
It needs a good repaint, bathroom very shabby..
Parking outside is very inconvenient, hard to find a parking place.
Comment from Hotel Management
23 May 2024 by The Royal Hotel, Whitby, Hotel Management
Thank you for your review, I am pleased to hear you enjoyed your stay.
by A verified traveler
Posted 19 May 2024
Once a grand hotel but sadly run down. Tiny room with flaking paint and old cheap furniture. Any view was hidden behind scaffolding outside the window. Receptionist at check in did try to apologise for the builders etc and was friendly. Love the location high above Whitby harbour.
Comment from Hotel Management
20 May 2024 by HRH Group , Hotel Management
Thank you for your feedback. We are currently in the process of a refurbishment and are trying to work on smaller sections of the hotel to minimize the disturbance to our guests. We hope you choose to stay with us again and we look forward to welcoming you back. Best wishes, The Royal Hotel
by A verified traveler
Posted 19 May 2024
Lift is inadequate.
Comment from Hotel Management
21 May 2024 by HRH Group , Hotel Management
Thank you for your perfect score rating. We are delighted that you had a wonderful stay with us and we hope to see you soon. Best wishes, The Royal Hotel
by A verified traveler
Posted 12 May 2024
Had a wonderful one night stay
Comment from Hotel Management
13 May 2024 by HRH Group , Hotel Management
Thank you for your feedback and high score rating. We are thrilled that you enjoyed your stay with us and we hope you choose to stay with us again soon! Best wishes, The Royal Hotel
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by The Royal Hotel Team, Hotel Management
Hi Wayne,Thank you for your perfect scorings of our hotel. I am delighted that you had such a pleasant stay with us. We have begun a full hotel renovation - you must come back and visit us once they are complete! Kind regards and have a lovely day,
by A verified traveler
Posted 9 May 2024
Nice hotel
Comment from Hotel Management
10 May 2024 by HRH Group , Hotel Management
Thank you for your high score rating. We hope to welcome you back soon. Best wishes, The Royal Hotel
by A verified traveler
Posted 8 May 2024
a great pave for a stay in whitby. easy walking to the town centre and harbour. staff very friendy and helpful. rooms look a little dated. we had a sea view and it was awesome!
Comment from Hotel Management
9 May 2024 by The Royal Hotel Team, Hotel Management
Hi Andy, Thank you for your kind review of our hotel. We are very fortunate with our beautiful location and I am delighted that you found our staff to be their usual wonderful selves. We have recently begun a full hotel renovation - you must come and visit us again once they are complete! Kind regards and have a lovely day,
by A verified traveler
Posted 5 May 2024
Good stay
Comment from Hotel Management
6 May 2024 by The Royal Hotel Team, Hotel Management
Hi Helen, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,
by A verified traveler
Posted 5 May 2024
Loved staying here.The property is old as it was built in the 1870s and some people may say needs updating but our room was lovely overlooking the sea, beds comfotable with modern shower room with exra heater in room if you needed it. Staff are really friendly and helpful. Meals in dining area are lovely and had a good singer on saturday night in bar area.close to sea and only short walk to shops.
Comment from Hotel Management
6 May 2024 by The Royal Hotel Team, Hotel Management
Hi Joanne, Thank you ever so much for your perfect scorings of our hotel. We are very fortunate with our beautiful location and wonderful staff. I am thrilled that you found every single aspect of your stay with us to the standard of excellency we strive for. I do hope we will be welcoming you back in the very near future! Kind regards and have a lovely day,
