Ratings based on 994 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
It was great beside the door card didn’t work and had to get downstairs to replace it twice.
by A verified traveler
Posted 17 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Good value for what you get.
Comment from Hotel Management
18 Jun 2024 by Van, Hotel Management
Thank you for leaving a positive review! We are glad to hear you had a great stay. We hope to welcome you back to Whistler in the future. Best wishes, Vandita Guest Services Agent
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Van, Hotel Management
Thank you for your review. We look forward to welcoming you back to Whistler in the future. Best wishes, Vandita Guest Services Agent
by A verified traveler
Posted 7 Jun 2024
I had no issues with this hotel until 3 am where I would say a gang of mice invaded the room and made themselves known. Some scattered into there holes , others went under the door into the hallway. I would say the 2nd floor definitely has a mouse problem.
Comment from Hotel Management
10 Jun 2024 by Randeep Grewal I Front Office Manager, Hotel Management
Dear Ryan,Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you encountered during your recent stay. I'm grateful I had the opportunity to personally address your concerns upon your check-out. We took immediate action to resolve the issue by promptly contacting pest control after your departure. Your understanding means a great deal to us, and we are committed to ensuring that your next visit exceeds all expectations. We look forward to the chance to welcome you back for an exceptional stay.Warm regards,
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Gurkirt, Hotel Management
We greatly appreciate your feedback. We eagerly anticipate welcoming you back for your future stay.
by A verified traveler
Posted 27 May 2024
This was not a good stay. We got stuck in the corner with no view and it was small and cramped . I found the hotel dirty at all times and the hall was always covered in laundry bags . I would never stay here nor would I pay $400 to do it on a special occasion . Really bad experience
Comment from Hotel Management
27 May 2024 by Vandita, Hotel Management
Thank you for taking the time to leave a review. We apologize for the fact that the room and hotel did not meet your expectations. We will take this feedback on board to ensure future guests have a positive experience. We hope to welcome you back to Whistler for an improved experience. Best wishes, Vandita Guest Services Agent
by A verified traveler
Posted 25 May 2024
This was our second time. Any concerns were fully resolved and we enjoyed our stay again.
Comment from Hotel Management
25 May 2024 by Phoebe , Hotel Management
Hi Dennis, I'm really glad to hear that you enjoyed your second stay with us. We always hope to address any concerns to make your experience the best it can be, and we hope to welcome you back again to Whistler in the future!Best wishes,Phoebe Guest Services
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
12 Jun 2024 by Vandita, Hotel Management
Thank you for a positive review! We hope to welcome you back to Whistler in the future. Best wishes, Vandita Guest Services Agent
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Vandita, Hotel Management
Thank you for leaving us a positive review! We look forward to welcoming you to Whistler again. Best wishes, Vandita Guest Services
