Ratings based on 290 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 12 Jun 2024
Great location close to the village in a nice and quiet area
by A verified traveler
Posted 5 Mar 2024
Good location to go to the ski resort but not to go to the whistler village
by A verified traveler
Posted 6 Feb 2024 on Hotels
The location was fantastic and super family friendly!
by A verified traveler
Liars
Posted 27 Jan 2024 on HotelsThis property was a members club. They were super nice and welcoming at first, but room service showed up while we were out skiing without request and stole one of our personal towels. Spoke with the front desk about it and they called back and said they did not take anything but our bedsheets. That definitely was not true. Unless somehow they managed to dye the towels a different color. Also, they recommended a taxi service that couldn’t accommodate ski luggage while they knew we had it. Was almost late for the shuttle out due to this recommendation.
Comment from Hotel Management
28 Jan 2024 by Rose, Hotel Management
Thank you for your feedback. We did ask the team member who've perform the cleaning in your room and mentioned that we did not notice any towel that different from what we have, unless it is different color. Also, I believe that whenever we are calling for a taxi on behalf of our guests, we always mentioned the number of luggage, so I'm not sure why the driver said that. Again, we apologize for the inconvenience, and we thank you for your understanding.
by A verified traveler from Thornhill
Posted 24 Jan 2024
Especially for the price I had to pay the room was small and in the need of an upgrade. Also to enter my room you had to use your key card for one door that led to a small entrance where you could access two different rooms so I had use my key card twice
Comment from Hotel Management
24 Jan 2024 by Rose, Hotel Management
Thank you for your feedback. Unfortunately, the room that you booked is part of the lock off and this is the reason why you need to tap your key twice. Also, to have more spacious area, we recommend booking a 1-bedroom unit.
by A verified traveler
Posted 16 Jan 2024
We enjoyed our stay. Staff was very helpful. Property is in need of updating, but very comfortable.
by A verified traveler
Posted 4 Jan 2024 on Hotels
by A verified traveler
Posted 17 Dec 2023
by A verified traveler
Posted 23 Nov 2023
We booked the Hilton Gran Vacations Whistler 2 hours before we arrived. When we checked in they could not find our reservation. They called Expedia but they were 'closed'. I finally called the 1800 number myself and got someone on the line to speak with the hotel. The check in process took about 40 mins. Not a smooth check in with 2 overtired babies after a long drive.
by A verified traveler
Posted 23 Sep 2023
Good place to explore Whisler.
