Ratings based on 348 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
For what we paid it was fine. Music was super loud til very late. Very outdated. We were aloud early check in which was helpful and had free parking.
Comment from Hotel Management
10 Mar 2024 by Mike - pp Manager, Hotel Management
Thanks for your review, we hope you enjoyed your stay, the rooms are sited above a very busy hotel hence the music, and yes the pub is over 130 years old. Many thanks
by A verified traveler
Posted 5 Mar 2024 on Wotif
Comment from Hotel Management
14 Apr 2024 by Mike - For management, Hotel Management
Sorry your stay wasn't up to your expectations, let us know what the problem was
by A verified traveler
Posted 14 Feb 2024 on Lastminute
Comment from Hotel Management
26 Feb 2024 by Mike - pp Manager, Hotel Management
Hu sorry you didnt enjoy your stay, let us know anything specific
by A verified traveler
Posted 6 Feb 2024
No air-conditioning.
Good bar with interesting people. 3 blocks from the Itercity bus line. Lots of bars and resterants. Needed a phone and found one around the corner at Kiwi Tech.
Comment from Hotel Management
10 Feb 2024 by Manager - pp. Mike, Hotel Management
Thank you for that, seems like the lack of A/C was the culprit, Sorry about that, We do provide fans
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
10 Feb 2024 by Manager - pp. Mike, Hotel Management
Thank you for your review, we do our best to make our guests comfortable.
by A verified traveler
Posted 10 Jan 2024 on Wotif
Staff were lovely. Facilities were pretty basic but price was cheap, so good value if you’re looking by for a place that won’t break the bank. Very handy to town.
Comment from Hotel Management
11 Jan 2024 by Lesley, Manager, Hotel Management
Thank you for your kind review we do try to make our guests feel at home
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Lesley-Manager, Hotel Management
Thanks very much for your kind review, we do try to make our guests comfortable
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Lesley, Manager, Hotel Management
Many thanks Glad you enjoyed your stay
by A verified traveler
Posted 9 Nov 2023
It was tired It might have once housed the queen but not now - checking in in the public bar was experience I could have done with out. It was tired but clean and cheap for what it was it was value for money - just old and tired.
Comment from Hotel Management
10 Nov 2023 by Lesley, Hotel Management
Thank you we do value the feedback from our guests. Yes our Lady is over 130 years old but our maids service and clean every day, and at this moment we are refurbishing rooms one at a time in a more modern decor.The check in problem is on going and at the moment the bar check in is our only option it's work in progress.
by A verified traveler from salinas
Posted 7 Nov 2023
It’s more of a half way house than a hotel.
Very old and dated. No parking. This is a Casio with people making noise all night.
Comment from Hotel Management
14 Nov 2023 by Mike, Hotel Management
I'm sorry you didn't enjoy your stay with us. Our lady is over 130 years old and we are in the process of updating room by room. We have limited secure parking at the rear of the restaurant and our guests are welcome to park there on request. However I think you definitely need to research your accommodation before you book Our Hotel is located in the CBD where noise at night is a way of life and the accommodation area is located above a busy Hotel bar.
