Ratings based on 951 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Ok
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Brandon, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best wishes,Customer Care Team
by A verified traveler from Edmonton
Posted 18 May 2024
Very nice motel. The staff was excellent and very accommodating. Plenty of dining options within walking distance.
Comment from Hotel Management
20 May 2024 by Customer Care Team, Hotel Management
Dear Robert, we're thrilled to hear that you had a pleasant experience during your stay at our motel! Providing excellent service and accommodations for our guests is our top priority, and we're delighted that our staff could make your stay enjoyable and accommodating. It's great to know that you appreciated the convenient dining options within walking distance as well. Your positive feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Best wishes,Customer Care Team
by A verified traveler
Posted 17 May 2024
Easy check in.
Comment from Hotel Management
17 May 2024 by We appreciate the feedback on your most recent sta, Hotel Management
Hello David,We appreciate the feedback on your most recent stay with us. We hope to welcome you back sooner than later.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 13 May 2024
The front desk manager who was vaping in front of the no smoking sign. Was so rude to my family, this person called my son who is 11 very foul names. I had stayed here twice before and was a nice experience, never again! horrible service, dirty hot tub. Disrespectful staff, if your a person of color like myself i recommend not to stay here.
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Danielle, we're deeply sorry to hear about your disappointing experience at our hotel. The behavior you described is completely unacceptable and does not align with the standards of professionalism and respect that we uphold. We apologize for the rude and disrespectful treatment you and your family received from our front desk manager. Such behavior is not tolerated in our establishment, and we assure you that appropriate action will be taken to handle this matter internally. Additionally, we apologize for the condition of the hot tub and any other cleanliness issues you encountered during your stay. We strive to provide a welcoming and inclusive environment for all our guests, regardless of race, and we regret that you did not feel respected during your time with us. Please know that your feedback is taken seriously, and we will work diligently to handle these concerns and improve our service moving forward. If there's anything we can do to regain your trust or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We sincerely apologize for the negative impression left on you and your family and hope to have the opportunity to make it right in the future.Best wishes,Customer Care Team
by A verified traveler
Posted 13 May 2024
The property is well maintained. Clean rooms.
Comment from Hotel Management
14 May 2024 by Daniela, Hotel Management
Hello Pam, we appreciate your good feedback on your most recent stay. We hope to see you again soon.
by A verified traveler
Posted 10 May 2024
We ended up cancelling our stay due to the limited parking. The “night auditor” was very rude! Lots of homeless around that area.
Comment from Hotel Management
10 May 2024 by Ozzie, Hotel Management
Hello Keesha,My apologies for both parking and interaction with our night auditor. Staff doesn't have authority to cancel without penalty and does have to go through the GM if we were to waive. Our parking is larger than most in area but can be limited depending what time you check and the vehicle. Sold out nights does create and issue at times. We hope next time you visit us we don't run into these issues.
by A verified traveler
Posted 10 May 2024
The location is perfect, the tub is great, the bed is not so good.
Comment from Hotel Management
10 May 2024 by ozzie, Hotel Management
Hello Mary,We appreciate the feedback regarding the location, room amenities and bed. We will use your comments to better improve the guest experience.
by A verified traveler
Posted 6 May 2024
Very nice, clean room for the money. I would recommend it.
Comment from Hotel Management
8 May 2024 by Customer Care Team, Hotel Management
Dear Richard, thank you for recommending us! We're thrilled to hear that you found our room to be very nice and clean, especially considering the value. Providing comfortable and clean accommodations at a reasonable price is what we aim for. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon! Best wishes,Customer Care Team
by A verified traveler
Posted 5 May 2024
It a place for stay over a night or emergency night nothing like a gateway is a small place, old buildings and super noisy not advices for family I feel I was in a motel plus the jacuzzi it was closed, the breakfast was the same the two nights that I stayed over.
Comment from Hotel Management
6 May 2024 by ozzie, Hotel Management
Hello Kevin,We appreciate your feedback on your recent visit. We apologize for jacuzzi as it was not closed by us but the city. We got it open finally 5/3 after the approval from city. We hope the next time you visit you have a different experience. Have a nice day!
