Ratings based on 647 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Worked out great for a last minute reservation to rest during a long solo drive done I5. I found mattress very comfortable. The office staff very nice, helpful and professional. Parking close to room, and place was quiet. I dropped down one star for constructive notes to easily repair: nightstands were very scratched-up down to raw wood--touch up stain and finish, and towel rack had been removed but sharp edgw mounts still there--reinstall or choose since there is another rack & remove the sharp mounts.These little items stood out as odd because the room was EXTREMELY clean--hats off to housekeeping staff!
Comment from Hotel Management
5 Jun 2024 by Customer Care Team, Hotel Management
Dear Michelle, thank you for sharing your experience with us. We're pleased to hear that our hotel worked out well for your last-minute reservation and provided a comfortable rest during your long solo drive on I-5. It's wonderful to know you found the mattress very comfortable and appreciated the quiet surroundings, convenient parking, and the professionalism of our office staff. We are especially delighted to receive your praise for the cleanliness of the room, a testament to the hard work of our housekeeping team. We appreciate your constructive feedback regarding the scratched nightstands and the sharp mounts from the removed towel rack. We will address these issues promptly to ensure an even more pleasant stay for our future guests. Your insights are invaluable, and we hope to welcome you back on your next journey.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 3 Jun 2024
It was fine
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Chad, thank you for letting us know you had a great stay at Days Inn Westley. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Geremy, we are happy to have hosted you and served you well at Days Inn Westley. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 28 Apr 2024
High price for deliverables of room
Staff was friendly
Well lite
Large parking lot
A lot of early AM noise
Weird having no lobby access(must be unsafe)
Breakfast ended early at 9am
Rooms need updating(floors, bathroom, chairs)
Comment from Hotel Management
1 May 2024 by Customer Care Team, Hotel Management
Dear Jim, we appreciate you taking the time to share your feedback with us and highlighting the positive aspects of your stay. We apologize for the inconvenience caused by the noise and the lack of lobby access during your stay. Your comfort and safety are our top priorities, and we will take your suggestions into consideration for future improvements. We are pleased to hear that you found our staff friendly and our parking well-lit. Please know that your feedback is invaluable to us, and we hope to have the opportunity to better serve you at Days Inn Westley.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 21 Apr 2024
Convienant
And price.
Too loud as we were close to freeway and truck spot.
Bed/sheets/towels and nice pillows!
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear David, we're pleased to hear that you found our hotel convenient, reasonably priced, and stocked with high-quality amenities. However, we apologize for any inconvenience caused by noise from the freeway and nearby truck spot. We will explore ways to minimize such noise disturbances to ensure a more restful experience for our guests. We hope to have the opportunity to welcome you back for another enjoyable stay soon!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler from Fountain Valley
Posted 21 Apr 2024
Basically a truck stop area along the I-5. OK for a night of rest along the highway
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at Days Inn Westley, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 20 Mar 2024
The t.v. didn't work. The microwave took 3 times as long to warm up my food. The lights were on a timer so they would shut off after 15 mins.
Comment from Hotel Management
22 Mar 2024 by Customer Care Team, Hotel Management
Dear Chris, we are sincerely sorry to hear about the inconveniences you experienced during your stay with us. Please accept our apologies for the malfunctioning TV, slow microwave, and inconvenient lighting timer. Our maintenance team has been promptly notified to address these issues to ensure they do not recur in the future. We understand the importance of a comfortable and hassle-free stay, and we regret falling short of your expectations in this regard. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 15 Mar 2024
Very quiet hotel just off the freeway. quality furnishings not being taken care of. Chest of drawers. middle drawer broken or not on rail. carpet starting to fray at bathroom. Handicapped room, but closet rod too high to reach. Major concern security bolt did not work. Had to slam door to get door to latch, but security bolt would not clear the strike plate.
Comment from Hotel Management
18 Mar 2024 by Customer Care Team, Hotel Management
Dear Jill, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our hotel quiet and convenient. However, we apologize for the issues you encountered with the furnishings and the security bolt in your room. We will assess these issues critically and do what's necessary to resolve them without further delay. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. We hope you choose to stay here again on your next journey to Westley.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 8 Mar 2024
Was told I needed to leave a day before check out due to the fact my kids where being too loud , that there regulars complained. I informed before checking in I had children and asked for bottom room. Then not only that I was accused of smoking marijuana when I'm out here on business training.. would not suggest to any family's. WAS NOT REFUNDED EITHER!!!
Comment from Hotel Management
12 Mar 2024 by Customer Care Team, Hotel Management
Dear Samantha, we sincerely apologize for the negative experience you encountered during your stay with us. We strive to provide a welcoming and comfortable environment for all our guests, and it is disheartening to hear about the challenges you faced. Your concerns regarding noise disturbances, complaints, and unwarranted accusations have been noted, and we will address them with our team to prevent such incidents from recurring. Additionally, we apologize for any miscommunication regarding the duration of your visit. Please know that we will work diligently to ensure a more positive experience for our guests. We hope to have the opportunity to regain your trust and welcome you back for a better stay.Best Regards,Days Inn WestleyCustomer Care Team
by A verified traveler
Posted 9 Feb 2024 on Hotels
After some long traveling in the atmospheric storm, this Motel provided exactly what I needed to rest. Driving with my 11-year-old daughter and our pet we were urgently looking to get out of the storm. The young lady at the front counter was so kind. The motel was very accommodating and clean. It was exactly what we needed to rejuvenate for the rest of our drive to florida.
Comment from Hotel Management
13 Feb 2024 by Customer Care Team, Hotel Management
Dear Tiffany, we're pleased to hear that you found our hotel accommodating and clean, and we're glad we could provide you with the rest you needed during your travels. Your kind words about our staff are greatly appreciated, and we will be sure to share them with the team. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Days Inn WestleyCustomer Care Team
