Ratings based on 901 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Sink clogged. No facial tissues. desk staff seemed unresponsive. Dirt in corners of bathroom
by A verified traveler from Mount Vernon
Posted 3 Jun 2024
Employees very nice!
by A verified traveler
Posted 2 Jun 2024
Generally, the property was clean, service providers were attentive.
The mattress on our king bed had a huge dip on one side, making it very uncomfortable.
The stairwell needs rug cleaning for noticeable large stains.
by A verified traveler
Posted 2 Jun 2024
Professional looking lobby and a great desk worker especially for us checking in close to midnight.
by A verified traveler
Posted 27 May 2024
outstanding
by A verified traveler
Posted 20 May 2024
Was supposed to receive maid service. Did not once! NO CLEAN TOWELS OR BEDDING.
by A verified traveler
Posted 14 May 2024
Monday morning the staff was too much in rush to take away the breakfast. I Was there 8:45 AM and he started rushing leftover breakfast in the kitchen 8:55
by A verified traveler
Posted 9 May 2024
Having never stayed at a Fairfield Inn before I was surprised with the condition of this property. The hallway smelled like cigarette smoke, the room with the ice machine had bags of garbage piled up for multiple days, and the hallway carpeting hadn't been vacuumed in who knows how many days. Our room wasn't cleaned or towels replaced after the first night. I went to the the front desk and requested fresh towels, 2 hours later I had to go back and ask if someone was going to get us towels. The front desk clerk went in the back and gave me the towels to take back to our room. This was the same for our son's room, and other guests we were with. I have paid less and received better accommodations and service elsewhere. We will not stay or recommend this particular site. I hope that this isn't typical of all Fairfield Inn hotels.
by A verified traveler
Posted 6 May 2024
I choose Fairfield because the superior cleanliness.
by A verified traveler
Posted 30 Apr 2024
The staff was amazing...they're always amazing at this location. I've stayed here before, but this time the lack of cleanliness definitely stood out. Everything needs to be wiped down in the room (the headboard, the dresser, the TV stand).
