Ratings based on 17 Verified Reviews
4.5 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2023
We stayed here for just one night unfortunately as we would have loved to stay longer. The staff does everything to help with planning trips. They work with very devoted guids. For us Elisabeth arranged our guide Christmas who took us to the waterfall and learned us a lot of birding in Uganda. He also took care of the last minute permits for the gorilla tracking. The chalets are beautiful and very well installed with good beds and a spacious and nice bathroom. Shower with hot water without having problems. Food was also good. And of course the beautiful vieuws of the forest. Just 5 minutes to the gate for the Gorillatracking. Highly recommanded!
by A verified traveler
Great value and great views
Posted 24 Jun 2023 on HotelsIt is a bear getting to this area for gorilla trekking but once here, you’ll feel thankful for the Rushaga Gorilla Camp. The views are stunning here and there are ample places to relax, catch your breath, and take in the beauty that surrounds you. The room had everything that we needed and food was easily accessible (if average). The team at Rushaga took excellent care of us. Our only regret is that we’d not added an extra day at the property after our trek.
by A verified traveler
Gorilla Jungle
Posted 20 Jan 2022 on HotelsAm amazing location near the main gate for Gorilla trekking.
Very comfortable lodges and great service. ALL THE STAFF WERE EXCELLENT AND ALWAYS HAPPY TO HELP FOR YOUR NEEDS.
Food selection on fullboard is limited, however it is delicious everything sourced locally .
by A verified traveler
Posted 3 Dec 2019
by A verified traveler
Posted 11 Oct 2019 on Hotels
Very helpful stuff. Very happy place.
Comment from Hotel Management
11 Oct 2019 by Wyclef, Hotel Management
Thank you Rami for staying with us and for your positive feedback. Kind Regards
by A verified traveler
Excellent Experience with Excellent Staff!
Posted 26 Jul 2019 on HotelsRushaga is in a very isolated part of Uganda, far from any major town of city. Keeping this in mind, the stay was absolutely fantastic. For the limited food supplies they should receive, the meals was well prepared and well presented. The staff is very friendly and always willing to assist. Elizabeth is absolutely fantastic and nothing is to great a ask for her. Only negative. Before dinner, entertainment is arranged in the form of either the Batwa Pygmis, so some school or orphanage that sings and dances. The negative is that these groups, after performing, asks for donations and they just stand there, looking at you, making you feel guilty. I did not have cash on hand on one of the occasions and felt embarrassed because they just kept staring. I appreciate the performance, but a heads-up would have been nice that the groups will ask for financial contribution/donations. Back to the positives. It was my wife's birthday and Rushaga (with Elizabeth at the helm) went out of their way to make her day special. They made the room up with decorations and balloons, at dinner they sang for her in their traditional way and baked a cake for the occasion. Thank you Rushaga!!
Comment from Hotel Management
20 Sep 2019 by Management, Hotel Management
Thank you for your credible feed back this will keep us up in our pursuit for excellence. We sincerely apologies for didn't go right. Thank you again.
Wyclef
by A verified traveler
Nice lodge
Posted 22 Feb 2019 on HotelsFriendly people great Views and good cottages. Make sure you check what you get and paid for. There is big differences.
Comment from Hotel Management
25 Feb 2019 by Rushaga Gorilla Camp, Hotel Management
Thanks for the response.
We ensure that you get what you pay for.
Kind Regards
by A verified traveler
Great location & stay near Bwindi
Posted 13 Nov 2018 on HotelsRushaga gorilla camp was a wonderful two night stay and very convenient to the gorilla trecking at Rushaga gate. The food was all good, the staff was friendly, and the rooms were comfortable and quaint.
The only negatives were that the staff, on more than one occasion, offered to do something and then later told me the cost. That is bad customer service- it's not that the costs were too high- but that there was no expectation of having to pay. For example- one of the staff offered gloves for me to use on the trek- that ended up being almost $10 to rent the gloves that I only found out upon check-out. Someone also stopped by my room to offer to clean my shoes. Again, I said that I could do it but the staff member insisted- again, there was a cost associated with that. I encourage you to let your staff know that this is not good practice and that people will be more than willing to pay but they need to know up front.
Comment from Hotel Management
14 Nov 2018 by Rushaga Gorilla Camp, Hotel Management
Hi Christine, Thank you for staying with us and leaving us some critical feedback. We shall deal with this matter expeditiously and right away.
Thank you again.
Kind Regards
by A verified traveler from Saint John, Canada
Posted 3 Nov 2018
Beautiful setting overlooking the forest. Staff helpful. Road to lodge bumpy and windy. Rooms accessible by stairs up and down side of hill. Room was partly tented and there were some cracks, etc to the outside so bugs can come in. Plumbing on the basic side. Have to flush repeatedly. Water stayed hot sufficient for shower. Electricity can go out but there is a generator. Overall good value for money. This is the middle of nowhere and the surrounding nature will make up for it especially if you see the gorillas.
Comment from Hotel Management
14 Nov 2018 by WYCLEF, Hotel Management
Thanks Jody for the feedback, we appreciate your stay with us. We shall look into the points you have raised for our next clients to have a more confortable stay.
Kind Regards
by A verified traveler
Beautiful mountain side retreat
Posted 27 Jun 2018 on HotelsGreat location, very close to park gate. Friendly staff, good food, clean and amazing views! I highly recommend staying here before your gorilla trekking.
Comment from Hotel Management
3 Jul 2018 by WYCLEF, Hotel Management
Thank you so Much Annettte, for leaving a kind review for us. We are happy you could stay with and thrilled that you have shared your feedback with us.
Kind Regards
Wyclef
