Ratings based on 994 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Would probably pass on staying here again
by A verified traveler
Posted 3 Jun 2024
For the price it was a decent stay nothing to brag about
by A verified traveler
Posted 29 May 2024
Best customer service
Comment from Hotel Management
29 May 2024 by front desk , Hotel Management
We are glad you enjoyed your stay with us.look forward to having you again
by A verified traveler
Posted 27 May 2024
Building vacant, under construction, no answer when I called. Pool destroyed.
Comment from Hotel Management
28 May 2024 by Guest Relations, Hotel Management
Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience. I sincerely apologize for the issues you encountered during your stay and any discomfort you felt.We take your concerns very seriously. I also want to inform you that we are in the process of renovating our hotel to enhance the comfort of our guests.Your feedback is invaluable, and we are committed to making necessary improvements to provide a better experience for all our guests. Thank you again for your feedback, and I hope we can regain your trust in the future.
by A verified traveler
Posted 24 May 2024
Good
Comment from Hotel Management
29 May 2024 by front desk , Hotel Management
We are glad you emjoyed your staylook forward to having you stay with us again.
by A verified traveler
Posted 20 May 2024
The beds and room was cold loved that but carpets need to be clean they are all dirty 😩
Comment from Hotel Management
23 May 2024 by Guest Experience, Hotel Management
Thank you for sharing your feedback with us. I'm sorry to hear that we did not meet your expectations during your stay.While I’m glad you appreciated the comfort of our beds and the coolness of the room, I apologize for the condition of the carpets. Cleanliness is a top priority for us, and it’s clear we fell short in this instance.Please know that we are addressing this issue immediately to ensure our rooms meet the high standards our guests expect and deserve. Your feedback is invaluable in helping us improve.Thank you again for your comments, and I hope you will give us another chance to provide you with a better experience in the future.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
23 May 2024 by Guest Experience, Hotel Management
Thank you so much for your wonderful 5 out of 5 review! We are thrilled to hear that you had an excellent stay and enjoyed your experience with us.Your positive feedback means a lot to our team. It’s our goal to provide every guest with a memorable and comfortable stay, and we’re delighted to know we succeeded during your visit.We look forward to welcoming you back on your next trip! We should be fully renovated!
by A verified traveler
Posted 13 May 2024
hotel en remodelacion, permitieron hacer reservacion y no permiteiron hacer cancelacion. Es imposible hospedarse en ese hotel. Sin aire acondicionado, sin elevadores y habitaciones en el piso 9, gente trabajando. Pesima experiencia.
Comment from Hotel Management
16 May 2024 by Darshan, Hotel Management
Dear Adrian, We sincerely apologize for the inconvenience you experienced during your recent attempt to stay with us. We understand your frustration with the ongoing renovations and the limitations it posed on your stay. Your feedback is essential to us, and we are actively working to improve our communication and guest experience during this transition period. We apologize for any inconvenience caused by the inability to cancel your reservation and the lack of amenities during your stay. Please know that your concerns have been heard, and we are taking steps to address them. We hope for the opportunity to regain your trust in the future.
by A verified traveler
Posted 10 May 2024
Awful it’s in construction and the halls are dirty the elevator doesn’t work, they only left one soap of the size of an aspirin to wash your hands and bath…
I’m surprised the ac worked…
Truth is look for another hotel in the next year or so no matter the price….
Comment from Hotel Management
16 May 2024 by Darshan, Hotel Management
Dear Reynaldo, Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the ongoing construction and the cleanliness issues you encountered during your stay. Your comments are concerning, and we take them seriously as we strive to improve our services and facilities. Rest assured, we are actively addressing these issues to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.
by A verified traveler
Posted 4 May 2024
Normal
Comment from Hotel Management
16 May 2024 by Darshan, Hotel Management
Dear Gaby, Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any additional details you can provide about your stay to help us improve. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.
