Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Bien
Comment from Hotel Management
9 Jun 2024 by Guest Services, Hotel Management
Thank you for choosing to stay with us. Providing satisfactory service is our ultimate goal. We are happy to know that we were able to fulfil that. We would love to welcome you again on your next trip.
by A verified traveler
Posted 1 Jun 2024
convenient location
Comment from Hotel Management
1 Jun 2024 by Guest Services, Hotel Management
Thank you for your wonderful review and for choosing to stay with us! We’re thrilled to hear that you enjoyed our convenient location. It’s great to know that our prime spot added to the ease and enjoyment of your trip.We appreciate your feedback and are always striving to improve. Should your travels bring you back to the area, we would love the opportunity to welcome you again and provide an even better experience.
by A verified traveler
Posted 31 May 2024
This place was perfect for us, being two young women travelling alone, we were nervous about finding our own way around SAN Francisco. Once we arrived at Casa Loma, the host sat us down and gave us a detailed orientation to the city and its transit and safe areas.
Was noisy, but I could care less for the price and service we received!
Would return!
Comment from Hotel Management
31 May 2024 by Guest Services, Hotel Management
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Casa Loma was the perfect fit for your trip to San Francisco, especially as two young women traveling alone. Providing a detailed orientation to the city and its transit options is just one way we strive to ensure our guests feel comfortable and confident during their stay. We appreciate your understanding regarding any noise disturbances and are delighted that it didn't detract from the exceptional service you received. We can't wait to welcome you back for another memorable stay!
by A verified traveler
Posted 29 May 2024
Everything was really good till I laid down in the bed and that thing was hard as a rock and lumpy, unfortunately. 🙁
Comment from Hotel Management
29 May 2024 by Guest Services, Hotel Management
we are really sorry to hear that you didn't find the bed comfortable during your stay. Your feedback is valuable to us, and I apologize for any inconvenience this may have caused. We strive to ensure our guests have a comfortable and enjoyable experience, so I'll be sure to pass your comments along to our management team for further review. If you decide to give us another chance in the future, please don't hesitate to reach out directly so we can ensure your next stay exceeds your expectations.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
"Thank you for your fantastic 5/5 review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing top-notch service and creating memorable experiences for our guests is always our priority. We appreciate your kind words and look forward to welcoming you back again soon for another exceptional stay!"
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Guest Services, Hotel Management
Thank you for taking the time to leave a review. We truly value all comments from our guests as they help us improve our services. We hope that you'll consider giving us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 24 May 2024
Basic and reliable.
Comment from Hotel Management
24 May 2024 by Guest Services, Hotel Management
Thank you for your feedback! We're thrilled to hear that you found our hotel to be basic yet reliable. We strive to provide a comfortable and dependable experience for all our guests. If there's anything specific you feel we could improve upon to earn that extra star next time, please don't hesitate to let us know. We hope to welcome you back soon!
by A verified traveler from San Jose
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Guest Services, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you had an excellent experience during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back!
by A verified traveler from kenmore
Posted 23 May 2024
Comment from Hotel Management
26 May 2024 by Guest Services, Hotel Management
Thank you for sharing your feedback. We appreciate your honesty and understanding that there's room for improvement. We strive to provide the best experience possible for all our guests, and we're sorry to hear that we fell short of your expectations during your stay. Your feedback helps us identify areas where we can focus our efforts to make necessary improvements. If there's anything specific you believe we could do better, please don't hesitate to let us know. We value your input and hope to have the opportunity to better serve you in the future.
