Ratings based on 5,760 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
It looks and old place and doesn’t look safe
by A verified traveler
Posted 5 Jun 2024
The staff here are friendly
by A verified traveler
Posted 5 Jun 2024
The reception and accessability of the places is convenient
by A verified traveler
Posted 5 Jun 2024
It was a good and safe place.
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Ralph, thank you for sharing your experience! The team at Four Points Los Angeles International Airport is delighted to hear that you enjoyed your stay and felt secure. We hope to welcome you back again soon!
by A verified traveler
Posted 4 Jun 2024
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Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Jonathan, thank you for taking the time to share your experience at Four Points Los Angeles International Airport. We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 4 Jun 2024
Let me begin with the $55 a night parking charge , we had to park at Joe's airport parking which is $30 a night that is the limit i would pay for parking. You get there and there's a long line to check in. It's noisy in the hallways at any time a night and our room was overlooking the parking lot, so very noisy at any time a day/night. The pillowcases had red spots like someone's gums had bled on them, the blankets had hair and the mattresses were filthy. One of the drawers on the TV stand had some old snacks from God knows what month, carpet hadn't been vacuumed in a while.The shower worked but the bathtub didn't drain so we stood in our own filth while showering. First time there and last stay.
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Alberto, thank you for sharing your experience. It is unfortunate that parking and room maintenance did not meet your expectations. The condition of your room is indeed concerning, and this feedback will be shared with our cleaning and maintenance teams. The noise in the hallways and from outside is something we will look into as well. We regret that your stay did not leave a positive impression.
by A verified traveler
Posted 4 Jun 2024
When I came in the hotel room, there were a lump of hair in toilet and bath tub. Towels were not tidied. And, the sound of air conditioner was too big like factory machine. The noise waked up me and my wife several times. Thus we had been awaked all night long.
by A verified traveler
Posted 4 Jun 2024
Paying for parking was horrible! The machine wasn’t working and I was made to walk to the front desk to pay!!!
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Jamie, thank you for sharing your feedback. The inconvenience you faced with the parking machine is appreciated. The team is constantly striving to improve the guest experience. Your input is valuable, and we're committed to ensuring better service in the future.
by A verified traveler
Posted 4 Jun 2024
I thought the place looked run down, even the rooms
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Roger, thank you for sharing your observations. We always strive to maintain our facilities, and feedback like yours is valuable for our continuous improvement. We hope you will give us another opportunity in the future.
by A verified traveler
Posted 3 Jun 2024
The noise of the planes was louder than expected. Also, there was a "hidden fee" after the checkout that I was not aware of. They said they will refund the money but I am still waiting.... Will not book again.
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Mia,The team acknowledges your concerns about the noise from planes and the unforeseen charges after checkout. We understand the importance of a quiet stay and clear billing, and we strive to address these aspects effectively.Thank you for sharing your experience, and we regret that we did not meet your expectations.
