Ratings based on 468 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from albuquerque
Posted 7 Jun 2024
The AVIA representative made sure we were all set with our late arrival check in. She was understanding, pleasant, and thorough. The property was well-kept and the amenities were great.
Comment from Hotel Management
7 Jun 2024 by Allie, Hotel Management
Thank you for you kind words towards the hotel. We are so happy you enjoyed your stay!
by A verified traveler
Posted 4 Jun 2024
Late check in available. Lock box w keys.
Comment from Hotel Management
6 Jun 2024 by Allie, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 2 Jun 2024
I liked everything about my stay it was a great place I would definitely recommend it and if I ever come back I’ll stay here
Comment from Hotel Management
4 Jun 2024 by Allie, Hotel Management
Thank you so much! We look forward to hosting you again!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Allie, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 1 Jun 2024
Quiet, convenient, clean and comfortable. Would stay there again.
Comment from Hotel Management
4 Jun 2024 by Allie, Hotel Management
We appreciate your feedback! See you next time!
by A verified traveler
Posted 28 May 2024
I’ve been to this property before when it was Sonesta and felt like the service was better. Seems to be a very skeleton like staff there and they weren’t available after 6 PM when we stayed there.
Comment from Hotel Management
28 May 2024 by Allie, Hotel Management
Thank you for taking the time to share your feedback. We apologize for any inconvenience closing our Front Desk has caused.
by A verified traveler
Posted 27 May 2024
Very quite and clean
Comment from Hotel Management
29 May 2024 by Allie, Hotel Management
It’s wonderful to hear that you had such a pleasant stay with us! Hope to see you again!
by A verified traveler
Posted 25 May 2024
There were dirty stains on the couch, no blankets for the bed and no towel replacements from housekeeping for 3 nights. Bad experience overall will not go back again!
Comment from Hotel Management
28 May 2024 by Allie, Hotel Management
Thank you for your feedback on this recent stay. We apologize for the inconveniences you experienced and would like to let you know this is not our typical standards. We want each guest to feel safe, comfortable, and receive excellent service and although you did not receive this, we ensure you that we will address these issues mentioned.
by A verified traveler
Posted 23 May 2024
They were so polite and room are beautiful
Comment from Hotel Management
28 May 2024 by Allie, Hotel Management
Thank You for your feedback, and we look forward to your future stay with us!
by A verified traveler
Posted 20 May 2024
For the price it was reasonable. But the couch had stains on it. Everything else was pretty clean. They also ran out of the coffee pods not good for this type of facility. Family could not sleep due to noise.
Comment from Hotel Management
28 May 2024 by Allie, Hotel Management
We apologize for your recent stay and that our hotel did not meet your expectations, and we will address these issues mentioned with our team department leaders. Our team strives to offer our guests a comfortable stay and we appreciate the time you took to share your feedback. We hope that you visit us and give us another try.
