Ratings based on 623 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
It smell like smoke in the room and the windows barely open
Comment from Hotel Management
6 Jun 2024 by Hotel management, Hotel Management
Dear Stivenson, Thank you for your feedback. We regret that you encountered an issue with the smell of smoke and the window functionality during your stay. We are continuously working to improve our accommodations and will look into these concerns. We appreciate your input and hope to provide you with a more comfortable experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 4 Jun 2024
Like nothing
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Nikkion, We sincerely apologize for any inconveniences you experienced during your stay. Your satisfaction is our top priority, and we would be honored to have the opportunity to exceed your expectations in the future. Thank you for choosing to stay with us, and we eagerly anticipate the chance to welcome you back for a significantly improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 3 Jun 2024
The room had so many roaches in there I was very upset I would never stay there again. They need to do better no one wants roaches all over their clothes and bed when they sleep.
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Curtis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service. However, we are sorry for the issues you encountered in the room, which impacted you to enjoy your time. We will discuss it with our housekeeping and pest control team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 31 May 2024
Very disappointed. Property inspection de was dirty. Room had large stain on carpet, flooring was sticky and tile was unclean. The smell of weed was pervasive in the room as we lay in bed. Booked a 10 night stay and left after one night. Although we only stayed one night I was charged. a 3 night stay.
Comment from Hotel Management
2 Jun 2024 by Hotel Management, Hotel Management
Dear David, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
Unfortunately our room was not cleaned from previous. Room was in shambles. Whole facility i.e. elevators were dirty. Front desk was nice but Will not book there again.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Beth, Thank you for being our guest and appreciating our staff. Our hotel's prime motto is providing clean accommodation. It is disappointing that a few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping team to review and take action. Considering this a rare case, please return, and we look forward to your next stay with a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 23 May 2024
No outlet to charge my Android phone!
Comment from Hotel Management
24 May 2024 by Hotel Management, Hotel Management
Dear Donna, Thank you for choosing us. We are glad you had a pleasant time here. However, we are sorry for the issues and disappointment you encountered in your room with the mobile charging point. Your remarks are vital, and we shall discuss this with the team to look into the matter and take action. Please stay with us again for the next enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
***DO NOT STAY.***Cought 2 cockroach. I do not recommend for family with kids. I felt unsafe With my wife and 2 kids. Thank God styaed only one night. I caught 2 cockroach. We were 4, only 3 pillow. I askes the front desk, no pillows and only one extra blanket was given. AC was making loud noice, sink was clogged and toilet was flushing very slow. Strong smoking smell. I saw people smoking weed by the entrance. I believe secion 8 people are living in many of the rooms. Do not expect hot breakfast, only coffee and store muffins with granola bars. Dogs barking, people screaming in rooms. Another mother was in nearby extended stay with a daughter, she asked for refund when she saw the conditions but was denied. It felt really unsafe. Never again staying. Only good thing is the asian girl working on front desk, she tried to help us alot but there were things beyond her pay scale. Reqlly bad business.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Salman, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 18 May 2024
Property is in need of repairs, toilet was leaking on the floor, part of the sides of the sink were hanging off, all metal pieces (drains, etc) were rusty, doors entering in the building aren't updated and are somewhat difficult for wheelchair access. There were roaches in the room and hallway. Room had not been cleaned well before we came in. Handicapped ramp is not accessible for my wheelchair as there is a pretty big gap between the parking lot and the sidewalk/ramp area which my wheelchair wheels kept getting stuck in requiring my boyfriend to physically lift the chair out of. We were told we would be in a wheelchair accessible room with a roll in shower with a bench but they ended up putting us in a different room with a tub so I was unable to have the shower I so desperately looked forward to. In the morning the fire alarm went off and everyone had to evacuate into the pouring rain out front. The front desk staff was super helpful, friendly, and refu ded our stay and assured us the room would be closed and the roaches would get treated but I have never had such a disappointing experience at a hotel before.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jillian, Thank you for being our guest, and sorry for the incident with your room delivery. Also, we regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have noted your observations regarding your suite's condition and cleanliness and informed our team to take quick action. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests excellently; anything lacking is taken very seriously. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management
by A verified traveler
Posted 16 May 2024
Most economical. Room was clean except the couch (sticky spot) and excellent for me. Managers were very responsive. Hallway smelled bad and not just old cigarette smoke either.
Comment from Hotel Management
17 May 2024 by Hotel Management, Hotel Management
Dear THOMAS, Thank you for your feedback. We are glad you found your room clean and our managers responsive. We apologize for the cleanliness issues and the unpleasant smell in the hallway. We will address these issues promptly to improve our facilities. Your comments are important to us and help us enhance the guest experience. We hope to welcome you back for an even better stay.Sincerely,Hotel Management
