Ratings based on 980 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The property and rooms were very dirty and bery loud
Comment from Hotel Management
22 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Erin, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience was less than ideal due to the uncleanliness indicated and noise disturbance mentioned. At Red Roof, it is our desire to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Alvaro, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 15 May 2024
Linens were worn with stains. Room is not made up if you stay multiple nights. Not enough pillows on the bed. Bathtub needs to be replaced! Bathroom dirty looking and feeling
Comment from Hotel Management
16 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ken,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ WEST SPRINGFIELD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding the linens, the pillows and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 14 May 2024
I stayed here for 4 nights to finish producing my album. Everything was private, clean and just right. Nothing fancy, but exactly what was needed. Staff was nice. Simple, easy.
Comment from Hotel Management
15 May 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn PLUS+ West Springfield would like to thank you for sharing your feedback with us, Drake. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness and nice staff delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler from Springfield
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Johnny, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ WEST SPRINGFIELD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
4 May 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Holly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ West Springfield and I are saddened to see your 1/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Oniel Rediresponse Specialist , Hotel Management
Thank you Teresa, for taking the time to write a review of your stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 12 Apr 2024
This inn isn't fancy, but it met all my expectations for cleanliness and comfort.
Comment from Hotel Management
13 Apr 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Chuck, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ West Springfield. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Apr 2024
Very busy parking lots all through the night. They don’t provide enough towels. I would think 2 towels per person would be acceptable.
Comment from Hotel Management
12 Apr 2024 by Lis D., Hotel Management
Thank you for taking the time to offer us your feedback on your recent stay. Housekeeping places towels in the room based on 2 people or if the reservation states there will be extra people in the room. We appreciate your business and we look forward to seeing you again! Thank You!
by A verified traveler
Posted 11 Apr 2024
Average accommodation for a reasonable price. The 24 hour check was very helpful. Rooms were old but clean. Heat was working. The donut shop across the highway was a throwback, must stop there for a donut and a coffee.
Comment from Hotel Management
12 Apr 2024 by Lis D., Hotel Management
Thank you for sharing your feedback on your recent stay. We are thrilled that you scored us a 5 out of 5! I will pass this on to the rest of our staff! We value you as our customer and appreciate your business. We look forward to seeing you in the near future! Thak You!
