Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Overall, a great place to stay.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Marieli, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 1 Jun 2024
It was an awesome stay. I dont think there is anything I would chanve
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Jaime, Thank you for sharing about your stay at Courtyard Melbourne West. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing you loved your visit with us. We look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 28 May 2024
Polite staff, nice property.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Angela, Thank you for the positive review and for taking the time to recognize Courtyard Melbourne West. We are delighted to know how much you enjoyed our beautiful property and the great service provided by our staff. Thank you again for choosing us, and we look forward to welcoming you back to Melbourne.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 26 May 2024
Sink had an issue with noise and suds coming up when someone else used their sink
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Paula, Thank you for sharing your feedback regarding your recent stay at Courtyard Melbourne West. While we are delighted to know that you enjoyed most aspects of your visit, we sincerely apologize for the inconvenience you encountered with the maintenance issues in your room. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 19 Apr 2024
Wonderful staff, and nice clean room. I would have preferred breakfast to be more on the self serve side.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Kathlin, Thank you for choosing Courtyard Melbourne West and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We have also taken note of your suggestion and will share it appropriately to improve our guest experience. It was a pleasure accommodating you, and we look forward to welcoming you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Mr. Allen, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Annette, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler from Manassas
Posted 8 Apr 2024
Nice staff. Clean and comfortable. Close to airport. Just older style room/ bath.
Comment from Hotel Management
9 Apr 2024 by General Manager, Hotel Management
Dear Kimberly, Thank you for choosing Courtyard Melbourne West and sharing your experience. We are glad you liked our well-maintained hotel and that you appreciate your kind words about our location near the airport. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for taking the time to write about your stay. We look forward to your return visit.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
Dear Tom, Thank you for sharing the nice rating about your experience at Courtyard Melbourne West. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Excellent all around, Great value
Posted 16 Mar 2024 on HotelsComment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear Bernard, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
