Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Had to wait over an hour after check in to get into my room. Had to sit in the lobby after traveling. Got to our room and we were only in a full/queen bed even though we paid for a king bed. Too tired to complain.
Comment from Hotel Management
14 Jun 2024 by Anna-kay R , Hotel Management
Thank you for your email. We will addressed directly.
by A verified traveler
Posted 14 Jun 2024
An immediate member of my family passed away 2 hours after I checked in and had to immediately check out without staying the night. Nothing in the room had been touched, only bags were placed on the floor and staff was unwilling to provide any sort of credit for future use. Very disappointed with Hyatt and their lack of sympathy.
Comment from Hotel Management
14 Jun 2024 by Anna-kay R , Hotel Management
Thank you for your email. We will addressed directly.
by A verified traveler
Posted 12 Jun 2024
I traveled to while plains due to death in the family. The staff was very kind and gracious. Highly recommend
Comment from Hotel Management
12 Jun 2024 by Anna-kay R, Hotel Management
Thank you Diane! for staying with us. We appreciate you staying with us
by A verified traveler
Posted 7 Jun 2024
Love
Comment from Hotel Management
8 Jun 2024 by Anna-kay R, Hotel Management
Thank you Sasha for 5-star review. Thank you for staying with us. We cannot wait to see you soon
by A verified traveler from delray beach
Posted 5 Jun 2024
Very good property!! Very satisfied with everything! Breakfast omelettes set this hotel apart from the others!
Comment from Hotel Management
6 Jun 2024 by David Roman General Manager, Hotel Management
Dear Peter, Thank you for choosing Hyatt House White Plains as your hotel during your visit to our city. We are glad that we could make your experience memorable and highly comfortable. You are an essential part of our family, and we assure you that your next stay will be even better. We are glad you love our hotel and are very happy that you enjoyed our breakfast service, particularly the omelets! We cannot wait to host you again.David RomanGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Anna-kay R , Hotel Management
Thank you Rita for your 5-star review. We appreciate you staying with us. We cannot wait to have you stay with us again.
by A verified traveler from Wellesley
Posted 3 Jun 2024
Nice stay breakfast a bit chaotic but good to be able to get something to eat before hitting the road
Comment from Hotel Management
4 Jun 2024 by David Roman General Manager, Hotel Management
Dear James, We are grateful for your time at Hyatt House White Plains and are thrilled that you gave us a generous rating. All our staff will be all too proud when they learn of your review. It is nice to know that you liked our sumptuous breakfast service, and we will discuss your suggestion with our concerned staff. Thank you for your time and consideration, and we hope to meet again! David RomanGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Great spot
Bar opened at night
Comment from Hotel Management
4 Jun 2024 by David Roman General Manager, Hotel Management
Dear Kelly, All of us at Hyatt House White Plains are thrilled that we were able to make your stay blissful. Our courteous staff works tirelessly to make sure every guest in the hotel is well taken care of. We are particularly glad that you enjoyed our bar and we sincerely hope that it is one of the many reasons you would be willing to visit us again. Thank you for your time, and have a pleasant day!David RomanGeneral Manager
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Anna-kay R , Hotel Management
Thank you Luis for your 5-star review. It was a pleasure having you stay with us
by A verified traveler
Posted 30 May 2024
Honestly, this hotel is weirdly great. Every inch of it. The room is huge and nice and clean and comfortable. The bar and lobby are really nice and the outdoor pool area is great too. We're shocked at how much we like it here. Would highly recommend it.
Comment from Hotel Management
30 May 2024 by Anna-kay R , Hotel Management
Thank you Antony for this great comment . We appreciate you staying with us and cannot wait to see you again
