Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Excellent breakfast. Small room but fully equipped and clean.
Comment from Hotel Management
19 May 2024 by Anna-Kay , Hotel Management
Thank you be stay for your 5-star review. We appreciate it and cannot wait for you to come back
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by David Roman General Manager, Hotel Management
Dear Jennifer, Thank you for staying at Hyatt House White Plains! We are thrilled to receive a generous rating from you, and we are happy that we could make your stay with us memorable. Thank you for your business, and we hope to see you again!David RomanGeneral Manager
by A verified traveler
Posted 16 May 2024
Would be nice to have a water bottle in the room
Comment from Hotel Management
17 May 2024 by Anna-Kay , Hotel Management
Thank you for your feedback and we appreciate you staying with us
by A verified traveler
Posted 16 May 2024
Clean property and friendly staff. Just checked in so I don’t really know anything yet.
Comment from Hotel Management
17 May 2024 by Anna-Kay , Hotel Management
Thank you Jennifer for your review. We appreciate your feedback and if you need anything please let us know
by A verified traveler
Posted 13 May 2024
Nice stay , good staff, and accommodating
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Vincenzo, Thank you for staying at Hyatt House White Plains and posting this excellent review. It is lovely to know that your interactions with our staff have been exceptional. We strive to provide our guests with the warmest hospitality and most efficient service; therefore, your compliments are rewarding and encouraging. We would love to share another memorable experience with you in the future. Thank you for being our guest. We look forward to your next visit!David RomanGeneral Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Carmel, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hyatt House White Plains. We look forward to your return and wish you all the best with your future travels.David RomanGeneral Manager
by A verified traveler
Posted 13 May 2024
It was the perfect location for our visit to a track and field meet at the local high school. The rooms and suites are very roomy.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Richard, It was a pleasure having you as our guest at Hyatt House White Plains. Thank you for your lovely review and for mentioning how convenient our location was for your needs. We are very glad you found your room relaxing and comfortable. We want each of our guests to leave feeling rejuvenated. On behalf of all of us, we thank you for taking the time to review our hotel, and we hope to see you again soon.David RomanGeneral Manager
by A verified traveler
Posted 12 May 2024
Nice outdoor space. Good variety at breakfast.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Margaret, We are delighted to read how much you enjoyed your time at Hyatt House White Plains. Your kind words are most appreciated, particularly about our breakfast and enjoying the other areas of the hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.David RomanGeneral Manager
by A verified traveler
Posted 12 May 2024
I liked the room, the dining room and it's clean. But we stayed for 5 days and they never went to clean the room. They didn't change towels Iasked them for service and not
They did it
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Luis, Thank you for taking the time to evaluate our hotel. Maintaining a spotless and comfortable space is a top priority for us, and we are glad you liked your room. However, we are disappointed to hear about your concerns with our housekeeping team. Your feedback helps us identify ways to improve our overall service, and for that, we are grateful. We appreciate you for choosing to stay with us. We look forward to hosting you again. David RomanGeneral Manager
by A verified traveler
Posted 8 May 2024
Nice and quiet stay outside the City of White Plains.
Comment from Hotel Management
8 May 2024 by Anna-kay, Hotel Management
Thank you Jean for your 5-star review we appreciate
