Ratings based on 102 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from foxboro
Posted 1 May 2024
Beautiful new pool. Staff were all wonderful! Susan was such a fun spirit and so very nice to share her company! Rooms and bathroom were a touch small, not many places to store luggage and the bathroom fan was hooked up to the light switch so it sounded like a jet engine taking off in the middle of the night. The shower was cool. Property was well taken care of. Bar staff and food were all great. No information cards in the room which would have been helpful to know about restaurant hours, amenities, times, local shops and restaurants etc.
by A verified traveler
Posted 24 Apr 2024
The entire staff was amazing, very friendly and so accommodating! Food at resort was very good , had to pay to drive to other dinner locations. Housing was beautiful , staff went out of their way to surprise us with a wonderful birthday / Anniversary surprise in our room
by A verified traveler
Posted 21 Apr 2024
The resort was amazing, so peaceful and the beach was beautiful! Staff was amazing and food was delicious, will definitely go back!
by A verified traveler
Posted 2 Apr 2024
For a very expensive resort, the service was pretty terrible. We waited 15 minutes for someone to show up to reception so we could check in. The dining room service was extremely slow and the food not extraordinary but good. The right hand doesn't seem to know what the left is doing...reception didn;t seem to know whether there were towels at the pool. Our phone did not work and the internet would go in and out. So generally, not the type of experience I would have expected.
by A verified traveler from Montclair
Posted 1 Apr 2024
by A verified traveler
Posted 29 Mar 2024
by A verified traveler
Posted 27 Mar 2024
Akil was awesome, made things easier for us since the beginning.. very good costomer service… the hotel is beautiful and food was great quality..but… management needs to add more options to the food menu.. the menu is the same everyday for breakfast, lunch and dinner.. we loved it as it was much relaxing… a little pricey… but worth it…
by A verified traveler from Santa Rosa Beach
Posted 21 Mar 2024
Property will be outstanding and a 5 star if they keep investing in the asset. Service is lacking, simple things like having towels at the pool are not happening. Pool Bar cant make a Margarita drink because they don't have any limes, nobody thinks to ask a bellman to go get some limes.... Front desk arrival hostess cant be understood, this is the first person your guest interact with, make them the best first impression! WIFI throughout property is sketchy at best, for 1,000 USD per night I expect good WIF communications. Grounds need to be better kept and weeds contained and lawn mowed. There are many options of this price range and others are more tuned into the customers needs and have anticipated whats needed. I would go back to the resort in a year after they have the shakedown complete, until then it's a very nice resort that has all the upside in the world.
Comment from Hotel Management
24 Mar 2024 by Patrick, Hotel Management
Dear Kurt,I hope this message finds you well. I wanted to personally reach out to address the additional feedback you provided regarding your recent stay at our resort. I greatly appreciate your continued openness and honesty in sharing your thoughts with us.It is truly disheartening to hear that we have not yet met the standards we are striving for in terms of service and facilities. Your feedback regarding the availability of towels at the pool, the lack of essential ingredients at the Pool Bar, language barriers with our front desk hostess, inconsistent Wi-Fi connectivity, and the maintenance of our grounds is deeply concerning to us.I want to assure you that we take all feedback seriously and have been actively working to address the issues you have raised. I am personally overseeing the implementation of corrective measures to ensure that such shortcomings are rectified promptly and that the experience we provide aligns with the level of excellence we aim to deliver to all our guests.Your feedback serves as a crucial guide for us as we strive to enhance our services and amenities to meet and exceed your expectations. We are committed to investing in our property and our team to create a truly exceptional and memorable experience for all our guests.I understand your decision to revisit our resort after we have completed the necessary improvements, and I want to assure you that we are dedicated to earning back your trust and loyalty in the future.Thank you once again for your valuable feedback and for giving us the opportunity to address these areas of concern. Your satisfaction and comfort are of utmost importance to us, and we are committed to making the necessary changes to ensure a flawless experience for you and all our guests.Please do not hesitate to reach out to patrick@longbay.com if you have any further feedback or if there is anything we can do to assist you. We look forward to the possibility of welcoming you back in the future and demonstrating our commitment to providing you with an exceptional stay.Warm regards,Patrick HoffmannGeneral Manager
by A verified traveler
Posted 13 Mar 2024
Beautiful resort and excellent staff. The area outside of the resort is clearly continuing to recover from Covid and Hurricane Irma.
by A verified traveler
Posted 12 Mar 2024
