Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Everything
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Thank you for the perfect review! The team at Courtyard Nashville Vanderbilt/West End is thrilled that everything met your expectations. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Rhonda, thank you for the wonderful rating! The team at Courtyard Nashville Vanderbilt/West End is thrilled to know you had a memorable stay. We look forward to your next visit!
by A verified traveler
Posted 26 May 2024
Easy quick check in nice clean comfortable room!
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
John, thank you for your kind words about your experience at Courtyard Nashville Vanderbilt/West End! The team is delighted you found the check-in process seamless and enjoyed your clean and comfortable room. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 25 May 2024
The hotel is located in easy walking distance of downtown and some coffee shops. The staff was very friendly. Hotel was felt safe and was very clean.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Mary, thank you for your wonderful review of the Courtyard Nashville Vanderbilt/West End. It is great to hear you enjoyed our convenient location, our friendly team members, and the cleanliness and safety of the hotel. We're looking forward to welcoming you back for another fantastic stay!
by A verified traveler
Posted 24 May 2024
Was very happy with m u stay there.
Comment from Hotel Management
24 May 2024 by Customer Service, Hotel Management
Bryan,Thank you for your positive feedback. We're delighted you had a great stay at the Courtyard Nashville Vanderbilt/West End. Our team looks forward to your next visit!
by A verified traveler from Byhalia
Posted 20 May 2024
I really enjoyed my stay just wish the parking was free.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Kearrah, thank you for sharing your feedback! We're glad to hear that you really enjoyed your stay at the Courtyard Nashville Vanderbilt/West End. We do appreciate our guests' understanding regarding our parking arrangements. We hope to welcome you back soon!
by A verified traveler
Posted 19 May 2024
Great location, clean rooms, efficient check-in
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Lori, thank you for the kind words about Courtyard Nashville Vanderbilt/West End. It is delightful to hear that you appreciated our prime location, clean rooms, and efficient check-in process. We're looking forward to welcoming you back!
by A verified traveler
Posted 18 May 2024
Property was clean and well appointed. Staff was friendly and helpful!
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Laura, thank you for your wonderful feedback! It's great to hear that you found the Courtyard Nashville Vanderbilt/West End clean and well appointed. Our team members are dedicated to providing friendly and helpful service, and they will be thrilled to know they made your stay memorable. We hope to welcome you back soon!
by A verified traveler
Posted 13 May 2024
Least maintained courtyard I’ve stayed at. The pool was dirty, the chairs and loungers around the pool were dated and uncomfortable. It wasn’t what I’m used to when I stay at courtyards and I was disappointed. Wouldn’t stay here again.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Katelyn, we're sorry to hear that your recent stay did not meet your expectations, particularly in regards to our pool area. We strive to maintain our amenities in prime condition and take your feedback seriously. Please know that we're continuously working on upgrading our facilities for our guests' satisfaction. It's unfortunate to hear you wouldn't return, but we appreciate your comments as it aids in our pursuit of offering an improved guest experience.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Jonathan, thank you for your fantastic rating! We hope that your stay at Courtyard Nashville Vanderbilt/West End was enjoyable and memorable. Your fantastic feedback is a testament to the dedication of our team members. We eagerly look forward to welcoming you back.
