Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 9 May 2024
Only good thing i can say about this hotel is the convenient location and friendly receptionist. Everything else was terrible especially hygiene & cleanliness . My room wasn’t clean. Funky smell. Stains and dust were seen almost everywhere. Mainly in the toilet, cabinets and remote control. Hair in the bath. I couldn’t put any of my stuff down because the furniture was dirty. Had to use a plastic bag as cover to use the remote. The mini circular cartons of milk for the coffee/tea making station were expired & dates were clearly not checked. I have never seen a dirty room like this in all my time of staying at a hotel. I paid almost £200 for 1 night. Definitely not worth the money and i will not be staying here again. Very disappointed.
by A verified traveler from Falls Church
Posted 8 May 2024
No amenities.
Comment from Hotel Management
9 May 2024 by JC , Hotel Management
Dear Rick Thank you for leaving the review with us, Regarding your comments about no amenities, we do provide tea, coffee shampoo and shower gel and have iron and iron boards in the room. We have a 24-hour reception which we could have provided if you ran out at the reception desk. Kind Regards
by A verified traveler
Posted 4 May 2024
Loved the location. Staff was very helpful.
Comment from Hotel Management
6 May 2024 by JC , Hotel Management
Dear Katey Thank you for leaving a review with us, We're thrilled to hear that you enjoyed our location and found our staff to be helpful!
by A verified traveler
Posted 1 May 2024
Un lugar cómodo, el staff muy amable, me guardaron mi equipaje antes del check in. El trato muy bueno. La habitación limpia, calientita, con tv. El baño en buenas condiciones. Está entre la ciudad nueva y la vieja, así que puedes caminar a donde quieras. Adecuada relación calidad/precio
Comment from Hotel Management
6 May 2024 by JC , Hotel Management
Dear Diana Thank you for sharing your experience! We're thrilled to hear that you found our place comfortable and our staff friendly. It's great to know that you appreciated our convenient location and the amenities in the room
by A verified traveler from Saskatoon
Posted 1 May 2024
Comment from Hotel Management
6 May 2024 by Cityroomz , Hotel Management
Dear Dennis Thank you for taking the time to review us. We appreciate your feedback and will continue to work on improving our guest’s experience while visiting Edinburgh.Kind regards,Cityroomz
by A verified traveler
Posted 30 Apr 2024
This property was as expexted. The front desl staff were amazing and super helpful. Loved that they held your bags for you
Comment from Hotel Management
6 May 2024 by JC , Hotel Management
Dear Jasmine Thank you for your review! We're thrilled to hear that our property met your expectations and that you found our front desk staff amazing and helpful. It's great to know that you appreciated our bag-holding service.
by A verified traveler
Posted 25 Apr 2024
Decent hotel in the heart of town. Easy!
Comment from Hotel Management
27 Apr 2024 by DM, Hotel Management
Dear Scott, Thank you for your feedback. We are glad you enjoyed our location, as it's very close to the city centre and all the main attractions. Kind regards, Cityroomz
by A verified traveler
Posted 25 Apr 2024
Excellent stay!
Comment from Hotel Management
27 Apr 2024 by DM, Hotel Management
Dear William, thank you for your lovely review. We are thrilled to hear that you had an excellent stay with us and hope to welcome you again in the future. Best regards, Cityroomz
by A verified traveler
Posted 23 Apr 2024
