Ratings based on 1,045 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Louisville
Posted 5 Jun 2024
Great staff!
by A verified traveler
Posted 4 Jun 2024
Great location. Hotel is a little on the old side.
by A verified traveler
Posted 4 Jun 2024
Great place family friendly.
by A verified traveler
Posted 1 Jun 2024
The best location.....Just Next to the bus station..And lots of options for dining... everything is around
Comment from Hotel Management
3 Jun 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We appreciate hearing that you liked the location of our hotel in downtown Vancouver’s West End district, near English Bay, Stanley Park, the bus and lots of dining options. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 27 May 2024
Older building but the rooms were very clean and spacious
Comment from Hotel Management
27 May 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. We are happy to hear that the rooms were very clean and spacious. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 27 May 2024
Great location near English Bay with lots of restaurants and activities to explore. Area is noisy but you’d likely be too tired by night to realize.
Comment from Hotel Management
27 May 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that the location was great and near lots of restaurants and activities. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 26 May 2024
The location in English Bay was perfect for access to the beach, dining,etc.. Bus tstops right outside the door. Tha staff were friendly and accommodating and our room was serviced daily. The room itself was small and faced an alley so we kept the shades closed. The surrounding street life is boisterous so it was a quiet space, though without a view. Though small, the room had all expected amenities. We would likely return, though we might go for a room higher up with a view of the bay.
Comment from Hotel Management
27 May 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. It's great to hear that you liked the location of our hotel and that our staff were friendly and accommodating. We are happy to hear that the room had all required amenities and that you would choose to stay with us again. Thank you for choosing our hotel and we hope to see you again.
by A verified traveler
Posted 24 May 2024
Room did NOT look like the photos. The bathroom didn’t have a fan/didn’t work so it was moist and damp the entire time. This is a ventilation and health hazard as mold can easily form. After notifying the front desk they didn’t do anything about it.
Comment from Hotel Management
24 May 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we apologize for not exceeding your expectations. We apologize that you felt that our photos don't represent our rooms, as those photos were taken in the last year. We apologize for any issue with the fan, but we can assure you that there is no mold in our rooms, as we recently fully renovated our bathrooms and had them tested. Thank you for choosing our hotel and we hope that you will give us another chance to provide you with an excellent stay.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Dallas, Hotel Management
Thank you for taking the time to tell us about your stay at our hotel. Your feedback is important to us and we’re happy to hear that you enjoyed your stay. Thank you for choosing our hotel and we hope to see you again.
