Ratings based on 1,042 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Walking distance to West Edmonton Mall
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
The staff when we arrived were unbelievably rude and moved our room to infront of the breakfast area after I complained…. The card had the original room crossed off
Dogs barked all night every night
The breakfast area was extremely loud
Our sink didn’t drain
When I complained they told me to call Expedia
Expedia attempted to get ahold of the front desk who didn’t answer
No manager onsite to speak with
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 17 May 2024
by A verified traveler from st Paul
Posted 17 May 2024
The lady at the reception was very courteous and helpful. Bushra was amazing and helpful. An asset for the hotel.
by A verified traveler
Posted 17 May 2024
I liked the location
However the toilet was loose and I fell and hurt my hand arm and shoulder and no one even came and talked to me about it
by A verified traveler
Posted 15 May 2024
Everything was good except the breakfast should be more options available
by A verified traveler
Posted 13 May 2024
Beds were very comfortable for my liking
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with us Geraldine. Your opinion is valued greatly as it helps us maintain an excellent standard of service to our guests. Glad that your stay went really well! We'll make sure to extend your feedback with the rest of the team. Looking forward to welcoming you back soon!
by A verified traveler
Posted 12 May 2024
Overall good
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with us Alyssa! Your opinion is valued greatly as it helps us maintain an excellent standard of service for our guests. If you have any further feedback, please feel free to let us know. We hope you enjoyed your stay and we look forward to welcoming you back soon.
