Ratings based on 828 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Hotel is nice. We had a problem at check out. Seems the day before they never official checked us in. That got fixed in about 10 minutes. The room was nice except some mold in the corner of shower.
No breakfast, no restaurant or bar as advertised.
Comment from Hotel Management
4 May 2024 by Guest Relations Management, Hotel Management
Hi Earl! Thank you for sharing your feedback with us. We're pleased to hear that overall, you found the hotel nice and that the check-out issue was resolved promptly.We apologize for any inconvenience caused by the oversight in checking you in officially. Your satisfaction is important to us, and we're glad that it was addressed quickly.Regarding the mold in the shower, we apologize for any discomfort this may have caused. Maintaining a clean and comfortable environment for our guests is a priority, and we will address this issue promptly to ensure it's resolved.We apologize for any confusion regarding the breakfast, restaurant, or bar amenities. Your feedback is valuable to us, and we will review our communication to ensure that it accurately reflects our amenities.We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 2 May 2024
Rooms are Clean. Pools is clean. Nice stay
Comment from Hotel Management
2 May 2024 by Guest Relations Management, Hotel Management
Hi Rob! Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay and that you found our rooms and pool to be clean.Maintaining a clean and comfortable environment for our guests is a top priority for us, and we're pleased that we could meet your expectations in this regard.We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 29 Apr 2024
Me and my husband always go to this Sonesta.. employees are always super nice and respectful… the rooms are always clean.. the only thing that this time down side is that someone was hosting a party and couldn’t sleep until 3 am… had to complain twice and i usually don’t but it was too late and they weren’t just loud they were banging on things and I had to be up at 6 am
Comment from Hotel Management
30 Apr 2024 by Guest Relations Management, Hotel Management
Hi Vanessa! Thank you for taking the time to share your feedback with us. We're delighted to hear that you and your husband are regular guests and have consistently experienced excellent service from our team. We apologize for the disturbance caused by the party during your recent stay. Your comfort and well-being are important to us, and we regret any inconvenience this may have caused. We appreciate you bringing this matter to our attention, and we will address it with our team to ensure a more peaceful environment for all our guests in the future. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler from Lomira
Posted 28 Apr 2024
Great room, very comfortable bed..nice hot shower
Comment from Hotel Management
30 Apr 2024 by Guest Relations Management, Hotel Management
Hi Mark! Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your stay and found our room comfortable, with a great bed and a nice hot shower. Providing a comfortable and relaxing experience for our guests is our top priority, and we're glad that we met your expectations in this regard. Your positive comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 27 Apr 2024
The water on the pool was so cold that we decided to get out of the pool and the pool was the main reason why we chose this hotel and the toilet on the room it didn’t have water we went to the front desk to let them know what was happening and they just gave us the key from another room to use the toilet because at that moment it was nobody to fixed the problem it was horrible experience .
Comment from Hotel Management
30 Apr 2024 by Guest Relations Management, Hotel Management
Hi Mayra! Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the temperature of the pool was not to your satisfaction and that you experienced a problem with the toilet in your room. We regret any inconvenience this may have caused and understand how frustrating it must have been to not have immediate assistance from our staff. Your feedback is invaluable, and we will address these concerns with our team to ensure they are rectified promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Guest Relations Management, Hotel Management
Hi Nicole! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our utmost priority, and we're delighted that we were able to meet all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.
by A verified traveler
Posted 23 Apr 2024
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Comment from Hotel Management
24 Apr 2024 by Guest Relations Management, Hotel Management
Hi Mari! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 19 Apr 2024
The front counter employee gave me keys to an occupied room, i walked in on someone in the bathroom and got screamed at by a complete stranger. Was very uncomfortable and unprofessional. I'd like some sort of compensation if possible. Completely unnecessary.
Comment from Hotel Management
20 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Erica,We sincerely apologize for the distressing experience you encountered during your stay. Our team deeply regrets the oversight that led to the incorrect room assignment, and we understand the discomfort it caused. Rest assured that we will conduct a thorough investigation internally to understand the circumstances surrounding the room assignment error and take appropriate measures to prevent recurrence. We genuinely appreciate your patience and understanding throughout this process. Moreover, we are grateful for your decision to stay with us for three nights, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 16 Apr 2024
Clean and good service
Comment from Hotel Management
19 Apr 2024 by Guest Relations Management, Hotel Management
Hi Ahmadnaweed! Thank you for the wonderful review and perfect rating! We're thrilled to hear that you appreciated the cleanliness of our facilities and the quality of service provided by our team. Our staff works hard to ensure a welcoming and comfortable experience for every guest, and your feedback is a great affirmation of their efforts.We look forward to welcoming you back soon for another excellent stay. Thank you for choosing us and for sharing your positive experience!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by Guest Relations Management, Hotel Management
Hi Alyssa! We appreciate you taking the time to rate your stay with us. Receiving a 3 out of 5 suggests that we did not quite meet the high standards we set for ourselves. We are committed to providing an exceptional experience and would be grateful for any further insights you could provide into what might have made your stay more satisfying. It is our hope that you will consider staying with us again so that we can demonstrate our dedication to improvement.
