West Drayton hotel rooms a the CitizenM Hotels

"Room had no amenities, front desk staff was rude"

"Tired rooms, needs updating "

"Clean spacious room, fantastic location. Staff were lovely and helpful. Very quiet even being near the tube station! "

"As with previous stays, clean and comfortable. If we had to pick anything to mention the burgers in the restaurant weren’t great for the prices they are "

"good quality quiet clean perfdct location"

"Excellent location for T5 can easily get the public bus to the terminal"

"Fantastic area! Our first time at The Drey and it won't be our last! The staff was very friendly and helpful. Loved the app to access the outer doors and our room. We requested housekeeping just one day of our stay, but it was excellent. "

"Great view very clean room great location"

"We stayed here on two separate occasions on our recent travels to London. First, you check in with a tablet, so you get no interaction from a person while checking in. We just got off of a 9 hour flight and went out to explore London a bit after putting our luggage in our room. When we got back, we noticed none of the electrical sockets were working in the room. I informed the staff of the issue but told them that they could not come due to the kids sleeping. They never came the next day until I had to ask again. It is very difficult navigating around a new city without a phone to guide you because it is dead. When we returned the next stay, I wanted to try the sockets first thing. When I plugged in my adapter, sparks flew everywhere. The bathroom was filthy disgusting as well. London was great but this hotel was the worst part about our vacation. "