Ratings based on 951 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
nothing was acceptable and we left to go another hotel!!!!
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 5 May 2024
I enjoyed my stay
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 5 May 2024
I enjoyed my stay there
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
by A verified traveler from Swansea
Posted 30 Apr 2024
The staff was friendly and the room was clean.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 27 Apr 2024
Rooms can use a good cleaning and clean paint
A fire alarm in the room
No bugs in room crawling the walls
Breakfast that’s not old and expired items that should be in fridge in the fridge and not on the counter. The boiled eggs look like the should have been put in trash weeks ago.
We will never be back
Comment from Hotel Management
27 Apr 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 23 Apr 2024
Great Location
Comment from Hotel Management
24 Apr 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 22 Apr 2024
Just what we needed, thank you!
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
by A verified traveler
Posted 20 Apr 2024
Water line was broken and was not informed about this issue at check-in. Went back to ask about the water and the front desk staff seemed annoyed that I was asking questions about the lack of water. Water did come back on later in the evening but it was discolored and I didn’t know if it was safe to drink or bathe in. Room was dark and dirty. The sheets, towels, walls, and lampshade had stains. Smoke detector unit was ripped out. Safety latch on the hotel door did not work. No breakfast was provided, except for coffee- which was cold. Shuttle to the airport was out of service as well.
Comment from Hotel Management
21 Apr 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest and we will be taking your feedback to re-train our staff and make improvements. We do hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 16 Apr 2024
Enjoying my stay with family
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
On behalf of our entire staff, Thank you for staying with us. We hope to see you again soon.
