Ratings based on 76 Verified Reviews

3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 28 Jan 2024
Comment from Hotel Management
9 Feb 2024 by Arlan Nizar, Hotel Management
Dear Peter,Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon, we have highlighted your rating given and we will evaluate to all staff to ensure all of our guest satisfaction are met since the arrival until departure. Once again, we do appreciate receiving your feedback and we look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon.Best Regards, Arlan Nizar Asst. Front Office Manager
4 out of 5
by A verified traveler

Posted 23 Apr 2022 on Hotels
Comment from Hotel Management
18 May 2022 by Arlan Nizar, Hotel Management
Dear Anish, Thank you for your feedback and taking the time to share it, following your recent stay at Swiss-Belhotel Cirebon. Thank you for your trust to choose Swiss-Belhotel as your destination hotel in Cirebon and we are glad to know that you have a pleasant stay with us. We look forward to the opportunity to welcoming you back to stay in Swiss-Belhotel Cirebon. Best Regards, Arlan Nizar Asst. Front Office Manager
1 out of 5
by A verified traveler

Posted 14 Jun 2021 on Hotels
Noisy and very uncomfortable because the construction of the building does not guarantee sound proof. I happened to be placed on the floor with guests staying with the family so the children were noisy.
Comment from Hotel Management
15 Jun 2021 by Vera, Hotel Management
Dear Husin, For the first and foremost please take my sincerest apology for the less than satisfactory experience you have had so far. We are sorry that our room did not meet your expectations. We would like to thank you for bringing our attention into this matter. It will help us to improve our room in the future. We hope that you will afford us the opportunity to regain your trust in your next stay with us. Best Regards' General Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Jun 2021 on Hotels
4 out of 5
by A verified traveler

Posted 7 Jun 2021
ok
Comment from Hotel Management
10 Jun 2021 by Vera, Hotel Management
Dear Guest, We would like to thank you for your positive comment about your recent visit in our hotel. We are happy that you have enjoy your stayed with us. Hope to see you again soon. Regards'
5 out of 5
by A verified traveler

Posted 23 Nov 2019 on Wotif
Located in the heart of Cirebon city, very recommended.
Comment from Hotel Management
30 Nov 2019 by Yanstika Putri - E-Commerce Supervisor, Hotel Management
Dear mr Hakim, it is such a pleasure to hear that you satisfy with your stay, we will continue to do our best to acommodate you Hope to see you again in the near time Regards,
5 out of 5
by A verified traveler

Posted 8 Sep 2019 on Hotels
Comment from Hotel Management
10 Oct 2019 by Yan Handiana, Hotel Management
Dear Ibu Dwi Novia, Warmest Greetings from Swiss-Belhotel Cirebon, Thank you for staying with us in Swiss-Belhotel Cirebon as your accommodation during your stay in Cirebon. We appreciate you for spending your time to write a review about the adorable & fabulous experience during your stay in Swiss-Belhotel Cirebon. It was our pleasure to welcome you and make your stay where a stylist for hotel business & leisure in Cirebon at all the times in our room, bed and bathroom, breakfast and hotel facilities as parking that we provide and it would be our pleasure to provide as you wish at your convenience, we guaranteed it would not happen again in the future. As we follow Swiss-Belhotel International Standard as our international brand that prioritizes comfort for guests. Myself, all Managers & staffs are also very happy to welcome & serving you that make you have met your expectations as well as our friendly staff service. Thanks for your review, appreciated and very helpful to motivate our staff in providing the best service. We look forward to seeing you again for the next visit in Cirebon at the Swiss-Belhotel Cirebon. If you have any inquiry or question fell free to contact me at +62811158887 Hospitably Yours, Yan Handiana General Manager +62811158887
4 out of 5
by A verified traveler

Best hotel in Cirebon

Posted 27 Aug 2019 on Hotels
To have some meetings and sightseeing. We can enjoy the complete hotel facilities. Also convenient location in the city.
Comment from Hotel Management
29 Aug 2019 by Fourto, Hotel Management
Dear Pak Kristiawan, Thank you for letting us know your experience during stay at our hotel. We had love to see you enjoy the facilities at our hotel at your recent visit. It help us to ensure product and service follow standard and also our guest when visit Cirebon. Again, Thank you so much and We hope to see you again on the next visit.
3 out of 5
by A verified traveler

Posted 15 Jul 2019 on Hotels
Poor breakfast quality
Comment from Hotel Management
15 Jul 2019 by Fourto, Hotel Management
Thank you for your feedback. We will work hard to fix the issue.
4 out of 5
by A verified traveler

Posted 12 Jul 2019 on Hotels
Comment from Hotel Management
15 Jul 2019 by Fourto , Hotel Management
Thank you for your feedback, We really appreciate it.
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