Ratings based on 409 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
The hot tub was closed again. And the halls were warm and not clean. Seemed shortstaffed
Comment from Hotel Management
18 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dorene! Thank you for sharing your experience with us. We apologize for the inconvenience regarding the closed hot tub and the cleanliness of the halls. We strive to maintain high standards of cleanliness and service, and your feedback is valuable for us to address these issues. Please rest assured that we will look into the staffing and maintenance concerns to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for an improved stay.
by A verified traveler
Posted 3 Jun 2024
Was nice and quiet few shady people walking around motel but was nice stay
Comment from Hotel Management
4 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Edward! Thank you for sharing your feedback. We're glad to hear that you had a nice and quiet stay. We apologize for any concerns you had regarding the individuals around the motel and will address this with our security team to ensure a comfortable environment for all our guests. We hope to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 12 May 2024
Convenient
Comment from Hotel Management
16 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi KANJANA! Thank you for your feedback. We are pleased to hear that you found our location convenient. Your comments are valuable to us as we strive to provide an enjoyable experience for all our guests.Should you have any further suggestions or concerns, please do not hesitate to share them. We look forward to the opportunity to welcome you back and serve you again in the future.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
30 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Meghan! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
by A verified traveler
Posted 8 May 2024
Warm lighting and good beds and bedding
Comment from Hotel Management
11 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Meghan! We're delighted to hear that you enjoyed the warm lighting and found our beds and bedding to be comfortable during your stay. Creating a cozy and inviting atmosphere for our guests is important to us, and we're glad that you appreciated these aspects of your experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for another pleasant stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Casey. We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jason! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.
by A verified traveler
Posted 22 Apr 2024
I booked my stay for a self-care weekend, spent extra to get a room with a jacuzzi tub. Went to take a bath in the jacuzzi on the 2nd night and disgusting brown/black/yellow things were blown out and floating in the water. I told the person at check out and got no response. Very disappointed considering the extra money that was spent wasn’t even able to be used. Carpets are bunching up weirdly.
Bed was comfortable, good amount of hot water, refrigerator/freezer nice and cold.
Comment from Hotel Management
23 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Meghan, We apologize for the inconvenience you experienced during your stay. It's truly disappointing to hear that the jacuzzi tub did not meet your expectations and that the issue was not addressed promptly upon your report. We will ensure that our maintenance team thoroughly inspects and addresses the cleanliness of all amenities to prevent such incidents from happening in the future. We appreciate your feedback regarding the comfortable bed, hot water supply, and the functionality of the refrigerator/freezer. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust during future visits. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 11 Apr 2024
Some of the workers are rude and complain too much
Comment from Hotel Management
11 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Marissa, We sincerely apologize for the experience you had with some members of our staff. It is our aim to provide all guests with outstanding service, and it's clear we fell short in this instance. We are addressing this feedback directly with our team to ensure that our hospitality meets the high standards our guests expect and deserve. We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.Sincerely,
by A verified traveler
Posted 9 Apr 2024
We were greeted at check in promptly and were upgraded to a King suite.
Comment from Hotel Management
10 Apr 2024 by MP - Guest Relations Manager , Hotel Management
Hello Michael, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
