Ratings based on 222 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Regina, Hotel Management
Hi Yeesan. Thank you for your review. We do hope that you visit us again soon at The White Hart!
by A verified traveler
Posted 3 Jun 2024
Great place to stay in Wells. Comfortable and clean rooms. Just what we needed
Comment from Hotel Management
5 Jun 2024 by Regina, Hotel Management
Hi Matthew. Thank you for providing feedback on your recent experience at The White Hart. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Regina, Hotel Management
Hi Paul. Thank you for the five-star review. We are pleased to see that you enjoyed your time with us at The White Hart and hope that you visit us again soon.
by A verified traveler
Posted 9 May 2024
I liked the fact it was good value for money and in an excellent location.
Comment from Hotel Management
12 May 2024 by Regina, Hotel Management
Hi Michael. Thank you so much for your review. We are so pleased that you enjoyed your time with us at The White Hart, and look forward to welcoming you back soon!
by A verified traveler
Posted 8 May 2024
The staff were very accommodating.
The rooms were warm, comfortable, and everything worked.
Comment from Hotel Management
9 May 2024 by Regina, Hotel Management
Hi Joy. Thank your for your review. We do hope that we can welcome you back at The White Hart again soon!
by A verified traveler
Posted 7 May 2024
Would definitely return, lovely pub with local south west ales, cider's, lagers, spirits. Great atmosphere, live music on night we stayed, not to loud and finished at reasonable time so not disturbing guests. Staff were really nice, helpful and approachable, room was clean and well kept, breakfast was relaxed atmosphere and good size portions, continental available as well. Bonus was they would accommodate a motorbike in a safe place with prior notice given. Overall my opinion is this is a great place to stay and definitely going in the right direction from previous ownership. Deserves more star rating than currently has (but think this is from previous rep) would definitely return without hesitation if current staff and owners preside.
Harley Al. Cornwall
Comment from Hotel Management
9 May 2024 by Regina, Hotel Management
Hi Alec. Thank you for your wonderful and kind words regarding your recent experience at The White Hart. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Make sure to visit our social media pages for updates on live music and events. Hopefully we will get the pleasure of welcoming you back to The White Hart very soon.
by A verified traveler
Posted 30 Apr 2024
Great place to stay and everything in walking distance
Comment from Hotel Management
2 May 2024 by Regina, Hotel Management
Hi Michelle. Thank you for your review. We are looking forward to welcoming you back at The White Hart here in the near future.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
16 May 2024 by Regina, Hotel Management
Hi Jeff. Thank you for the five-star review. We are so glad that you had a good experience with us at The White Hart. Hopefully we will get to welcome you back again in the near future!
by A verified traveler
Posted 25 Apr 2024
It’s very quaint and the staff are lovely. I always stay here when I drop my godson off at Wells cathedral school
Comment from Hotel Management
26 Apr 2024 by Regina, Hotel Management
Hi Pamela. Thank you for choosing The White Hart for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The White Hart in the near future
by A verified traveler
Posted 10 Apr 2024
Likes:-price, clean, food, selection of drinks at bar, staff friendly.
Dislikes:-lack of parking specifically information on this (tried ringing hotel but phone just rang out)
Some minor attention to detail (waited at bar 5 minutes while member of staff talked to another member of staff, lack of glasses for juices at breakfast -minor issues really.)
Comment from Hotel Management
12 Apr 2024 by Regina, Hotel Management
Hi Andrew. We very much appreciate your comments regarding your stay at The White Hart. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our team members did not greet you promptly enough. Please rest assured that we are taking the appropriate measures to address the problem. As far as the parking situation, we don't own that portion of the property. Sorry for the inconvenience and we do hope you understand.
