Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Staff friendly & helpful. Room was clean & comfortable but a bit small. Breakfast had good selection but not always topped up in a timely manner & not kept hot enough. As an Expedia VIP member I received a bottle of wine. It would have been nice if I could have chosen the type of wine as I don’t drink red.
Comment from Hotel Management
28 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Sandra,Thank you very much for your feedback on your recent stay with us, great to see you enjoyed your time with us especially the team and the beds. Next time feel free to let us know your wine preference and if available we would be happy to arrange a white wine for you. We hope to welcome you back again soon. Kind Regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 19 May 2024
It is a hotel and is what we had expected except that the staff in the dinning room need training. When ordering chicken nibbles I had to ask for a finger bowl and I was given an empty bowl. He did not know what I wanted it for?
The food was only average, the dessert base of the cheesecake cake was so hard it could not be cut with a knife and was solid frozen. Presentation of meals need to be improved if you want to increase your patronage and waiters need to be upskilled in the placement of food.
Comment from Hotel Management
21 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Kathleen,Thank you so much for providing feedback on your dining, I am sorry to hear that it was not up to standard. I have taken your feedback onboard to look at retraining the team in customer interactions. Thank you again for your feedback.Kind Regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 17 May 2024
The bathroom looked like it needed a good scrub. Bed was super comfy
Comment from Hotel Management
28 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Justine,Thank you for staying with us and for sharing your feedback, I am sorry to hear that the bathroom did not meet expectations. I have passed your feedback onto our management teams to look for a better training solutions. Thank you once again for staying with us and for your valuable feedback. This allows us to serve you and future guests better. Kind regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 16 May 2024
The rooms carpet is dirty and Looks like it was never cleaned for ages and it smells like urine
Comment from Hotel Management
19 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Restituto,Thank you for your feedback, I am sorry to hear that the room did not meet expectations. I have passed on your comments to our heads of department for improvement. Thank you again for your feedback, and I hope we will be able to welcome you back in the future. Kind Regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 16 May 2024
Central City, walking distance to waterfront and shops. Bed was really comfy and linen clean and fresh. Some stains on the carpet, general marks, wear & tear starting to show. Aircon vents needed to be cleaned.
Comment from Hotel Management
19 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Diane,Sorry to hear that your experience was not up to expectations. I have passed your comments onto the team for improvement and retaining. We hope to be able to welcome you back again soon. Kind regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 8 May 2024
I love the staff, they were great and friendly throughout. However, the room was a bit smelly, the bathroom bin didn’t have a bin bag, and I could hear the people on the floor above me open and close their drawers. I’m sure they could hear my alarm too.
Comment from Hotel Management
9 May 2024 by Emma, Hotel Management
Kia ora Lisa Thank you for sharing your experience with us. We're thrilled to hear that you loved our staff and found them to be great and friendly.We apologize for the issues you encountered with the room, including the smell, the lack of a bin bag in the bathroom bin, and the noise from the floor above. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure improvements are made.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler from Twickenham
Posted 7 May 2024
Fantastic Hotel with wonderful, friendly and helpful staff. The hotel is in a fantastic location.
Definitely recommend!
Comment from Hotel Management
7 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Adam,Thank you for your feedback regarding your recent stay with us. We appreciate your feedback it’s always pleasing to hear that you enjoyed your stay. Thank you again and we can’t wait to welcome you back again soon.Kind regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler from Wellington
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Sergio,Thank you for your feedback on your recent stay with us, great to see you enjoyed your time with us we hope to welcome you back again soon. Kind Regards, Tristan Carey Relief Executive Assistant Manager Travelodge Hotel Wellington
by A verified traveler
Posted 26 Apr 2024
Good value for money.
Comment from Hotel Management
1 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Ian,we appreciate your feedback. It’s always pleasing to hear that you enjoyed your stay. Thank again and we can’t wait to welcome you back again soon.Kind regards, Tristan Carey Relief Executive Assistant Manager
by A verified traveler from Greystanes
Posted 25 Apr 2024
plenty of room . Convenient with microwave & fridge.
Not too far to walk to main street.
Buffet breakfast good.
Comment from Hotel Management
1 May 2024 by Tristan Carey | Relief Executive Assistant Manager, Hotel Management
Dear Judith,we appreciate your feedback. It’s always pleasing to hear that you enjoyed your stay. Thank again and we can’t wait to welcome you back again soon.Kind regards, Tristan Carey Relief Executive Assistant Manager
